Welcome to iQor Trinidad

Our nearshore team in Trinidad & Tobago pairs exceptional customer service with advanced technology to deliver standout experiences that build lasting connections and increase growth.

Introduction Image BARATARIA, CHAGUANAS, AND WALLERFIELD

Your Trusted Nearshore Outsourcing Partner

Since 2015, iQor’s presence in Trinidad & Tobago has expanded to three modern CX solution centers, delivering cost-effective, high-quality customer service. With close proximity to the U.S., a highly educated workforce, and cultural alignment, we provide seamless, personalized support for leading brands across all communication channels.

As global demand for customer service solutions grows, Trinidad continues to rise as a premier nearshore outsourcing destination.

Read the Ryan Strategic Advisory customized report featuring iQor and discover more about the advantages of outsourcing to Trinidad.

Access Report

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KEY BENEFITS

Maximize Your Competitive Edge

Trinidad offers the perfect blend of talent, infrastructure, and affordability to drive your business growth. iQor’s nearshore solutions empower clients to scale operations while enjoying a strategic location close to the U.S.

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Flexibility

Expand within current sites or scale to new locations with tailored solutions that grow with your business.

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Consistency

Reliable, educated agents across three strategic sites with expertise in chat, social media, and voice.

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Scalability

Comprehensive support for industries like financial services, hospitality, medical, and more.

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Omnichannel Excellence

Support across voice, chat, email, SMS, and social media using AI and automation.

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Cost-Effectiveness

Ranked as the top emerging market in Latin America, offering low-cost operations.

GIVING BACK ANALYST DAY 2024

Exploring iQor's CX Innovations With BPO Leaders

On October 17, 2024, iQor hosted BPO industry influencers at our Trinidad & Tobago contact center in Chaguanas to showcase our market leadership, discuss emerging opportunities, and highlight CX innovation through advanced tech and people-first initiatives.

Here’s what some of the analysts had to say:

“The snapshot provided by iQor into Trinidad’s rapidly growing BPO sector shows an island destination that is clearly differentiating in the right way when it comes to attracting attention to its value proposition. Based on what was put on display by the iQor team, the Trinidad outsourcing ecosystem has every reason to be optimistic.” – Ryan Strategic Advisory
“This incredible event not only showcased iQor’s focus on making waves in the CXM market but also highlighted its determination to develop Trinidad & Tobago as the NEXT BIG NEARSHORE DESTINATION.” – Everest Group
“iQor began 2024 with a new CEO, Chris Crowley, and a funding boost by PE Mill Point Capital. iQor is now repositioning for growth, aiming to become a broad partner with existing clients and targeting new verticals. Earlier this month, I attended iQor’s Analyst Day 2024 in Trinidad, where the company is the largest BPS provider and has strong expansion plans.” – NelsonHall
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GIVING BACK WHAT MAKES IQOR UNIQUE

From First Impressions to Lifelong Loyalty

Designed for Your Success

Designed for Your Success

iQor’s state-of-the-art facilities in Trinidad are located near public transportation and feature cutting-edge technology. As the BPO market leader in Trinidad, we deliver customized solutions that reflect each client’s brand identity and operational goals.

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Empowering Brands With Unmatched Talent

Empowering Brands With Unmatched Talent

With thousands of in-office and work-at-home employees , iQor Trinidad fosters a culture of excellence and career growth. Our team is passionate about delivering superior CX while providing employees with global career opportunities close to home.

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Creating Meaningful Customer Connections

Creating Meaningful Customer Connections

At iQor, every interaction is a chance to build lasting relationships. Our Trinidad team leverages advanced technology to deliver personalized experiences that exceed expectations, turning first-time engagements into long-term customer success.

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Ready to Elevate Your CX in Trinidad?

Partner with iQor Trinidad & Tobago to unlock the full potential of nearshore outsourcing. Our dedicated team, innovative technology, and flexible solutions are designed to help your business thrive. Let’s work together to exceed your customer service goals and drive success.

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