Discover Everest Group’s latest research on how AI is transforming the way brands listen, learn, and lead in customer experience. Supported by iQor CXBPO™.
EXCLUSIVE WHITE PAPER
Are You Really Listening to Your Customers?
Customer experience leaders are under growing pressure to deliver deeper insights faster. Everest Group’s latest white paper, “AI-powered Future of CX Analytics,” explores how artificial intelligence is redefining the way organizations listen to customers, analyze sentiment, and act on data to improve business outcomes. Supported by iQor CXBPO™, this report provides a roadmap for harnessing AI to unlock actionable intelligence from every interaction.
What You’ll Learn:
- How AI-powered CX analytics unifies customer data across channels to deliver real-time, predictive insights
- The top use cases where CX leaders are achieving measurable gains in efficiency, retention, and customer loyalty
- Proven strategies for scaling analytics maturity and accelerating ROI through integrated, AI-driven solutions
- How leading brands align AI insights with enterprise-wide goals to drive growth, personalization, and smarter decision-making
Why It Matters:
Every customer conversation holds the potential to transform business performance.
Yet too often, that insight remains hidden in disconnected systems and static reports. With AI-powered analytics, CX leaders can transform unstructured data into predictive insights that enhance satisfaction, loyalty, and efficiency.
Everest Group’s white paper reveals how leading brands are using AI to:
- Detect intent, emotion, and friction before they impact performance
- Link customer insights to strategic business outcomes
- Build data-driven cultures that evolve with customer needs
About Everest Group
Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximum operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com