WHO WE ARE Chris Crowley serves as the President and CEO of iQor, an award-winning global provider of intelligent customer experience (CX) solutions. Since his appointment in January 2024, Crowley has transformed iQor into a high-growth, tech-forward CX BPO through global footprint expansion and the advancement of its unified AI and analytics engine.
With more than 25 years of senior leadership in the CX BPO industry, Crowley has built a reputation as a growth architect. Prior to joining iQor, he served as EVP and Chief Commercial Officer at Alorica, where he drove significant growth through a fully integrated sales and marketing strategy and played a pivotal role in strategic acquisitions that positioned the company as a global powerhouse.
Earlier in his career, Crowley held leadership positions at APAC Customer Services and Sutherland Global Services, where he cultivated dynamic teams and steered the organizations through high-growth phases.
A recognized industry thought leader, Crowley is a frequent contributor on technology and service advisory boards. At iQor, he is driving the evolution of its CXBPO™ platform, with a sharp focus on customer-centricity, operational excellence, and AI-powered innovation.
Connect with Chris Crowley on LinkedIn.
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