Software and Hardware Support

Software and Hardware Support

Responsive technicians at every level to ensure every minor, advanced or severe issue is resolved quickly the first time

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Keep your customers connected to what they love

Support for applications

Smart home devices and security

Routers, internet connectivity

Smart phone, tablet, TV

Return and exchange management

Cross-sell/upsell devices and services

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A partner you can count on

20+ years’ technical support experience (apps, devices, operating systems and more)
Fully scalable to accommodate seasonal and new product spikes
Hands-on training across devices, operating systems and softwares
Continuous improvements to call scripts to increase resolution times
Business intelligence for monitoring critical KPIs and caller issues
Unique recruiting methodologies find agents with “Tech DNA”
Streamlined training for thousands of agents in different locations at once
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Create the best customer experiences your industry has to offer

Consumer Electronics

Consumer Electronics

Telecom

Telecom

Healthcare

Healthcare