Industries Hero

Experts for your Industry

From Energy to Media + Entertainment, our tech-enabled customer support teams help you lead your industry in solutions, sales, and smiles—because happy customers are loyal customers.

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Let’s talk about customer service

As one of the largest and most respected business process outsourcing providers in the world, our expertise is extensive—and we can’t wait to put it to work to solve your unique challenges. We create specialized solutions, built for your vertical—to help you create best-in-class customer experiences.

overview icon Communications, Media and Technology

Cable and Satellite

Cable and Satellite

Beam in high-quality customer care, expert sales and retention strategies and responsive technical support. We’ll customize solutions to meet your unique needs in an ever-evolving market.

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Telecom

Telecom

Happy customers are loyal customers. In a highly competitive market, we’ll set you apart with tailored customer care services that keep your customers connected to each other and your brand.

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High Tech

High Tech

Transform your customer experience in the same way you’re transforming technology. We boost our highly-engaged experts with intelligent automation, AI, and advanced analytics.

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Media & Entertainment

Media & Entertainment

Keep your customers learning, bingeing, gaming and streaming with our tech-savvy customer support teams that know how to retain customers, drive sales and offer fast technical solutions.

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Streaming Services

Streaming Services

Omnichannel support that’s as limitless as your content. With our CX private cloud technology, scale your customer support teams effortlessly anywhere in the world. Our teams are first-day ready to create happy subscribers.

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Consumer Electronics

Consumer Electronics

We help your audience interact with you however and whenever they want. Our experts have tech in their DNA and our CX private cloud technology allows us to power up support at the speed of your business.

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overview icon Financial Services

Cryptocurrency

Cryptocurrency

Scale support fast, provide around-the-clock service, and elevate your brand for long-term success. We'll help you navigate regulatory environments and support world-wide demand.

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Banking

Banking

Drive customer loyalty and revenue recovery with skilled experts. We embed QA and compliance in every interaction so customers know their information is secure and financials are being handled with care.

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Insurance

Insurance

Our insurance specialists work with the world’s largest insurance companies to develop holistic solutions—enhancing the customer experience with key insights and innovative technology.

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Credit Cards

Credit Cards

Customers will love working with our customer-centric revenue recovery experts and you’ll love the insights and analytics we provide to make customer loyalty stronger and stronger.

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overview icon Health & Public Sector

Healthcare

Healthcare

Your customers will love our compassionate and experienced healthcare support teams, and you’ll love that we’re in lock-step with every regulatory change. From refills to appointment scheduling and everything in between—we’re here to make it easy.

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Medical Devices

Medical Devices

Your customers are at the heart of everything we do. We help your customers stay engaged with their health goals and critical data through technical support and omnichannel customer care. Customers will love and trust your brand for the long-haul.

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Public Sector

Public Sector

Build stronger connections between you and the people you serve with our omnichannel, digital, emergency response, and accounts receivables solutions. We’ll deliver the same level of superior service you’d get with B2C across public entities.

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overview icon Diversified

Catalog

Catalog

Easy, friendly and scalability support. iQor helps catalog retailers transform customer experiences in your backoffice operations. We use data analytics, intelligent automation and easy-launch tools that take your customers from casual shoppers to brand loyalists.

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Automotive

Automotive

Automotive buying is a two-way street. We help customers make educated decisions and stay on course, and they use your services year after year. Our ability to help thousands of customers has driven our clients right into the JD Power awards winner’s circle many times.

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Travel & Hospitality

Travel & Hospitality

Provide first-class omnichannel support to your customers with on-demand, scalable and secure digital services. Customers can contact you through the channel easiest to them—voice, email, live chat, SMS and social—so they can get the solutions they need while on move.

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Retail & eCommerce

Retail & eCommerce

Omnichannel support that’s in the bag. Meet your customers on any channel to extend seamless support and drive optimal engagement. Scale your teams up to 500% for seasonal or event-driven volume for friendly service year-round.

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Energy & Utilities

Energy & Utilities

Utility companies are tasked to find cost-effective ways to connect with their customers, generate greater revenue, and drive higher customer satisfaction. Our comprehensive and customized call center solutions do just that.

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Transport & Logistics

Transport & Logistics

Transportation is a cost-driven industry where operational effectiveness and optimizing working capital are vital. Our global experience, industry expertise and data insights help you provide superior logistics support.

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Emerging Industries

Emerging Industries

Today’s marketplace is ripe with disruptors in nearly every sector, which is great for consumers, but what about you? Together, we’ll make some serious game-changing moves in the way CX is delivered. No matter the platform, we’ll meet your customers where they want.

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