By 2020, the world will have more than 26 Billion smart devices, sensors and systems that are all interconnected in a growing ecosystem of products and services.
When you connect IOT devices, platforms and apps, you also create complexity and more opportunities for disconnections. Streaming trouble? It could be the router, app, receiver, phone, TV or Internet Service Provider. In an interconnected world, brands need to understand the ecosystems where their products will be used.
iQor helps the world’s best-known brands transform every customer experience into a competitive advantage.
Service strategy for IoT devices needs to start before the product is built, at the design stage. By providing both product and customer support, iQor provides leading brands with the insights and intelligence to make smarter smart devices.
iQor offers our clients unprecedented access to a number of service solutions.
With smart connected products, brands can help consumers track, manage and control how they use their purchases. When you empower consumers with integrated information, you empower them to make smarter buying decisions about products and service providers supporting them.
iQor’s cloud-based business intelligence platform helps tell the story of your customer’s devices in real-time.
Today’s advanced technologies have outpaced our siloed industrial-era organizations and infrastructure. IoT requires new rules of engagement with a broad set of collaborators across the support ecosystem. iQor is uniquely positioned to help bring disconnected functions and fragmented processes together to integrate data, collaborate on new business models and transform the customer experience.
Data collection for incremental improvements
Resolve known issues
Sell units across channels
Influence company strengths
Create new sources of revenue
Proactively solve inquiries
Personalize customer experiences using advanced analytics
Learn how others in the ecosystem are generating demand
IoT allows brands and their customers to interact in news ways. Connected products and services are now the real-time sensors of your customers’ service experience. iQor helps its clients gather, integrate and correlate data from across the product and support ecosystem to drive real-time tactical responses and long term business transformation.
The Internet of Things is transforming how the customer journey is supported. iQor helps siloed teams become symbiotic, helping them grow and depend on one another. iQor data solution experts capture and measure precise variables that actually impact customer satisfaction. Additionally, backend support like sales, supply chain, and customer care can provide relevant insights and experience when customers need it most.
With a product’s function no longer limited to what fits in the box, brands find themselves in the business of delivering interconnected services. iQor helps companies navigate a new paradigm that rewards a holistic service approach. By better understanding what consumers are trying to accomplish, we help identify emerging needs and the processes, partnerships, and products to meet them.