TURNING CUSTOMER SERVICE INTO A CAREER
We are one of the largest and most respected providers of business process outsourcing and product support services in the world. Our team of 32,000 employees in 17 different countries continues to grow. And as we expand, so does our need for exceptionally talented personnel.
Referrals perform better and stay longer. iQor recruits almost exclusively through T.R.I.P.—our Talent Referral Incentive Program. T.R.I.P. is an online social recruiting tool that gives employees generous monetary rewards for finding and referring the right talent.
To predict the best service professionals, all iQor agents are hired through Qfit®, a proprietary emotional aptitude test to measure emotional and analytical skills, motivation level, and likelihood of remaining part of the iQor family.
Winner of the HR.com 2014 Leadership 500 Excellence Award iQor’s sQool Online University and Leadership AQademy provides access to the best trainers and experts and tracks who has skills and certifications for on-the-fly redeployment.
DEFINED CAREER PATHS
At iQor, the majority of new managers are promoted from the agent level. This is possible, in part, due to the frequent, thorough evaluation process we’ve put in place to reward top performers and keep them moving up an exciting and diverse career path.