Driving Value with Applied Analytics
The Customer Genome Project
Listen to a webinar by Bryce Engelbrecht, iQor VP and QeyMetrics General Manager, on the tools needed to access, decode and leverage customer DNA to create the best possible customer experience.
Listen to this replay and learn:
• What is Big Data and how it will revolutionize contact centers
• Why contact center leaders have the opportunity to be Big Data champions
• 3 key steps to take advantage of Big Data in the contact center
InformationWeek Features iQor's CTO
Barry Grant, iQor's Chief Technology Officer, was featured in this issue of InformationWeek magazine. A 9 year iQor veteran, Barry has been instrumental in leading the design and development of iQor's teQ21TM
platform and the company's global infrastructure. Read the article here
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The New iQor
Headquartered in New York City, iQor provides intelligent customer interaction and outsourcing solutions. Our 17,000 employees in 39 Centers of Excellence around the world are dedicated to understanding each customer’s DNA.
iQor's Four Service Solutions
We use data science and real-time analytics intelligence to deliver extraordinary customer experiences that enhance revenue while promoting and protecting our clients’ brands. iQor’s four service solutions specialize in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets.
Value-Added Customer Care
Call Center Analytics and Contact Center Services
IT-Enabled Back Office Processing
Accounts Receivable Management
Analysis. Innovation. Action.
iQor is not a typical outsourcing company. Yes, we provide call center and contact center services, but more importantly, everything we do is dedicated to understanding the Customers’ DNA. Every day the data analysts of the iQor Innovations Lab discover customer insights and create innovative applications for our clients and then use our award-winning, integrated teQ21 suite to intelligently allocate work strategies across our global platform using sophisticated models. Analyze, innovate, act. It’s at the core of what we do every day for our clients.
We help some of the best known brands in the world better understand their customers – creating micro-targeted, multi-channel contact strategies to meet business objectives, whether that is improving customer retention, maximizing the lifetime customer value, or optimizing working capital.
Our clients choose us because they care deeply about how their customers are treated and the service they receive. To them, the quality of service is a strategic advantage and their customers’ experience must represent, reinforce and protect their brand.
What Makes iQor Different?
We create happy, more loyal customers. We solve business problems. We turn noise into insights—actionable intelligence that makes a difference. We help clients see the big picture, but treat each customer individually. We think locally, but operate globally.
We place a high value on the time each customer spends with us. We use data and intelligence to better serve the customer—to be faster, more knowledgeable, more responsive.
From the way we use social recruiting tools to our online university to our pioneering use of cloud computing and Big Data to better serve customers, we continually innovate for our employees and clients.