Remote & Diagnostics

Remote Support and Diagnostics

Speed up resolution times and make your customers’ lives easier

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Remote support that’s fast and reliable -- finally

Remote troubleshooting and diagnostics

Omnichannel and cross-channel support

Ticket management

Easily integrates with your ticketing system

Technically-skilled and empathy-trained experts

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A partner you can count on

20+ years’ technical support experience (apps, devices, operating systems and more)
CX private cloud makes integration effortless
Fully scalable to accommodate seasonal and new product spikes
Hands-on training across devices, operating systems and software
Business intelligence for monitoring critical KPIs and caller issues
Unique recruiting methodologies find agents with “Tech DNA”
Streamlined training for thousands of agents in different locations at once
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Create the best customer experiences your industry has to offer

Consumer Electronics

Consumer Electronics

Telecom

Telecom

Cable and Satellite

Cable and Satellite