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Strategic Outsourcing Saves $14M

Fortune 500 energy company partners with iQor to save millions
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Unlock Retail Success in the Digital Age

A 5-step digital transformation strategy to optimize CX and boost loyalty
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Reduce Employee Attrition

Leverage machine learning to retain more frontline employees
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Top Posts

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Podcasts

Ep. 88CX: How iQor Harnesses Active Learning Strategies to Boost Employee Engagement

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Blogs

Love at First Insight: The Romance of Understanding Customers Through Interaction Analytics

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Podcasts
Ep. 88CX: How iQor Harnesses Active Learning Strategies to Boost Employee Engagement
featured-image
Blogs
Love at First Insight: The Romance of Understanding Customers Through Interaction Analytics
featured-image
Podcasts
Ep. 87CX: Cutting-Edge Recruiting Technology With a Human Touch
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Blogs
Unlock the Ultimate Customer Experience With AI Strategies for Consumer Electronics Brands
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Podcasts
Ep. 86: How iQor Delivers Successful Seasonal CX Ramps for This Direct-to-Consumer Catalog Brand
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Podcasts
Ep. 85: Leveraging NICE CXone to Augment Human and Operational Excellence at iQor
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Podcasts
Ep. 84: Unlocking Greater Employee Performance With a Can-Do Mindset
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Podcasts
Ep. 83CX: Harnessing AI to Optimize the Employee Lifecycle at iQor
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Podcasts
Ep. 82: The Journey to Becoming an Impactful BPO HR Leader
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Podcasts
Ep. 81: Mastering Customer Experience with the Right Mix of Technology and Human Touch
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Podcasts
Ep. 80: iQor’s Nearshoring Success in Medellín, Colombia, Harnesses Talent and Culture
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Case Studies
Major Auto Lender Accelerates Dealer-to-Consumer Financing With iQor’s Back Office Support Services
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Podcasts
Ep. 79: The iQor Blueprint for Nearshore CX Outsourcing in Trinidad and Tobago
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Blogs
Strategic Outsourcing as a Competitive Advantage in the Digital Age
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Blogs
The Future of Customer Satisfaction in Retail Is AI-Driven Contact Center Optimization
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Blogs
Humanizing eTail by Empowering Call Center Agents as Ambassadors for Brand Storytelling 
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Podcasts
Ep. 78: The Fusion of Heart and Science for Effective CX
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Blogs
Digital Transformation in Retail: A 5-Step Strategy to Optimize Customer Service and Boost Loyalty
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Case Studies
Global Business Solutions Provider Transforms Complex B2B Revenue Management Services Through Strategic Outsourcing
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Podcasts
Ep. 77: The Future of Customer Experience in Construction Is Now at EDiS
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Blogs
How Machine Learning Can Help You Reduce Frontline Employee Attrition
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Podcasts
Ep. 76: Empowering Women in the Contact Center Industry: The Story of CCWomen
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Blogs
The 5 Essential Pillars of Zero Trust for BPOs
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Podcasts
Ep. 75 Customer Experience Meets Employee Experience in the Moving Industry
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Podcasts
Ep. 74 Maximizing Employee Potential Through Career Pathing and Development
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Case Studies
Culture of Innovation Inspires Strategic Outsourcing Partnership to Meet Top Global Retailer’s Commitment to Excellent CX
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Blogs
How to Use Machine Learning to Power Conversations and Retain More Contact Center Employees
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Podcasts
Ep. 73 A Guide for CX Leaders to Create a Plan for Unshakeable Customer Loyalty
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Blogs
6 Ways Predictive Analytics Can Improve Frontline Employee Experience Resulting in Better CX
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Podcasts
Ep. 72 The 3E Leadership Framework for Driving High-Performing Customer Teams
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Podcasts
Ep. 71 The SUPER Model Method to Create Superfans and Game-Changing CX
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Podcasts
Ep. 70 The 5 Key Elements Frontline Employees Need to Deliver Great CX
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Podcasts
Ep. 69 How Innovative Service Creates Customer Advocates
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Blogs
5 Steps to Improve Coaching Effectiveness for Frontline Supervisors
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Case Studies
Strategic Outsourcing to Trinidad Saves Utility $3 Million in Year One for Customer Support
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Podcasts
Ep. 68 How to Create a Unique Customer Experience in the Energy Sector
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Case Studies
Strategic Outsourcing Saves Fashion Retailer $5 Million in Order Entry Costs
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Case Studies
IVR Automation Scores Touchdown With Big Game Fans Seeking Food Order Status
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Podcasts
Ep. 67 The 8 Ways to Make Every Customer Experience Amazing
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Case Studies
US-Based Energy Company’s Strategic Outsourcing Yields $14 Million Annualized Savings in Customer Service
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Blogs
7 RPA Best Practices for Projects With Measurable ROI
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Podcasts
Ep. 66 These SIMPLE Customer Experiences Are Winning Experiences
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Podcasts
Ep. 65 The Role of the IT & Business Process Association of the Philippines
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Blogs
The Benefits of RPA: How BPOs Help Organizations Save Time and Money With CX Automation
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Blogs
A Masterclass in CX Best Practices Through 64 Irresistible Podcast Episodes
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Blogs
Maximize Customer Lifetime Value by Personalizing Customer Care and Revenue Recovery
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Podcasts
Ep. 64 How Employee Engagement Creates Smiles in CX
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Blogs
Accelerate Customer Service Agent Training and Coaching Using the Power of Speech Analytics
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Podcasts
Ep. 63 How to Create Profitable Customer Experiences
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Blogs
These 14 Ingredients Will Help Your Customer Service Emails Boost Loyalty and Revenue
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Podcasts
Ep. 62 How iQor Optimizes Cloud Security With Prisma® Cloud
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Blogs
How a Data Scientist Adds Value to Your Relationship With a Business Process Outsourcing Provider
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Podcasts
Ep. 61 Workplace Wellness That Puts Organizations in Motion
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Blogs
7 Signs Your BPO Is the CX Outsourcing Partner for You
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Podcasts
Ep. 60 The Differentiated Experience Is the Most Referable Customer Experience
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Podcasts
Ep. 59 3 Business Functions of a Digital Marketing Ecosystem in Health Care That Improve the Customer Experience
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Case Studies
How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
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Podcasts
Ep. 58 How Caring Leadership Transforms Customer Experience
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Podcasts
Ep. 57 How AI Enables BPO Supervisors to Coach Agents and Boost Performance
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Podcasts
Ep. 56 The Vital Role of Quality Management in Customer Experience
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Podcasts
Ep. 55 3 Elements for Creating Exceptional CX through Email
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Blogs
How a Speech Analytics Search Language Empowers Supervisors to Improve CX
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Podcasts
Ep. 54 Active Learning Boosts Skill Development and Retention for Frontline Employees at Scale
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Podcasts
Ep. 53 4 Steps to Improve the Customer Experience From the Inside Out
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Podcasts
Ep. 52 A Winning Digital Transformation Strategy for Inside Legal Teams
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Case Studies
Ramping Up Benefits Administration Support 3x During Open Enrollment
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Case Studies
Building Trust With a Health Care Brand Through Compassionate Patient Support
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Podcasts
Ep. 51 Experience Marketing Is the Recipe for Sustainable CX
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Podcasts
Ep. 50 How to Use Design Thinking to Optimize Customer Experience
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Blogs
How to Cultivate a Strong Customer Service Culture and Elevate CX
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Podcasts
Ep. 49 The Three Pillars of Good CX
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Blogs
The Power of Analytics as a Service to Predict and Prevent Attrition
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Podcasts
Ep. 48 How to Optimize Customer Service Through Current and Future State Assessment
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Blogs
The Most Important Benefit in Omnichannel Customer Support
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Podcasts
Ep. 47 A Six-Step Model to Develop Customer Loyalty
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Podcasts
Ep. 46 How to Hug Your Haters to Improve Customer Experience
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Podcasts
Ep. 45 How Brand Storytelling Influences Customer Experience
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Blogs
How to Reduce Risk in CX With Speech Analytics
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Blogs
Improving CX With Contact Center as a Service
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Podcasts
Ep. 44 iQor Qares Gives Back to Employees and Communities
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Blogs
The 10 Steps of Analytics as a Service
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Case Studies
Designing Employee Training Programs to Build Human Connections
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Case Studies
Speech Analytics Improves Customer Satisfaction for Warranty Client
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Podcasts
Ep. 43 The Emergence of South Africa in CX
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Podcasts
Ep. 42 Harnessing AI to Listen to the Voice of the Customer
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Podcasts
Ep. 41 Achieving Human Connections Through Personalized CX Training
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Blogs
Connect With Customers Through Omnichannel SMS for Better CX
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Podcasts
Ep. 40 Customer Experience Trends in Silicon Valley
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Blogs
How Leveraging Speech Analytics Improves Customer Service
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Podcasts
Ep. 39 Two Core Pillars of Exceptional Customer Service
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Podcasts
Ep. 38 How Relationship Building is Good for Employee Retention
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Blogs
How Chatbots Can Transform the Customer Experience
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Blogs
How RPA Solutions Improve Productivity and Enhance Customer Service
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Podcasts
Ep. 37 The Road to Project Manager in HR 
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Blogs
Harness the Power of Workforce Management as a Service to Support Your Entire Business
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Podcasts
Ep. 36 Coaching and Analytics Propels Customer Service Team to Top Performer
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Podcasts
Ep. 35 How Exceeding Client Expectations Creates Career Growth Opportunities 
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Blogs
How to Optimize Your Digital Customer Experience Through Digital Transformation
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Podcasts
Ep. 34 How a Customer Service Program Grew by a Factor of Ten
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Blogs
How Self-Service Support Can Improve Customer Interactions and Build Brand Loyalty
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Podcasts
Ep. 33 Crypto Exchange Looks to Differentiate With Client Service
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Blogs
How Work-at-Home Endpoint Security Practices Protect Your Business
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Podcasts
Ep. 32 How to Achieve High-Volume Talent Recruiting Success
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Blogs
The Role of Intelligent Virtual Agents in Customer Service
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Podcasts
Ep. 31 The Power of Coaching in Building Employee Loyalty
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Podcasts
Ep. 30 How iQor Launches a New Customer Program Implementation
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Blogs
How Omnichannel Support Strengthens Customer Relationships
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Podcasts
Ep. 29 Digital Transformation Starts with Customer Experience
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Podcasts
Ep. 28 The Three Pillars of Digital Transformation in the Customer Experience
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Case Studies
Social Media Monitoring & Response with Flexible Seasonal Staffing
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Podcasts
Ep. 27 A Purpose Driven Leadership Customer Experience Strategy in Trinidad
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Podcasts
Ep. 26 How iQorians Give Back through iQor Qares
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Blogs
How to Use Social Media Monitoring to Create Exceptional Customer Experiences
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Podcasts
Ep. 25 How Strong Language Can Be Used to Deliver Great Customer Service
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Podcasts
Ep. 24 Patient Engagement Can Create Customer Experience in Healthcare
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Podcasts
Ep. 23 Three Strategies for Creating Stronger Employee Relationships
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Case Studies
Hire Right, Hire Fast
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Podcasts
Ep. 22 Three Reasons NICE Powers iQor Global Workforce Management Solutions
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Podcasts
Ep. 21 Becoming a Top Certified Trainer Against All Odds
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Podcasts
Ep. 20 Rapid BPO Career Success by Embracing iQorian Values
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Podcasts
Ep. 19 How ThinScale Technology Transforms the Work-at-Home Experience for Call Center Agents
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Podcasts
Ep. 18 How to Get Customers to Come Back Again & Again
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Podcasts
Ep. 17 The Impact of Omnichannel Support on Contact Center Agents
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Podcasts
Ep. 16 How to Create Remarkable Experiences Customers Want to Share
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Podcasts
Ep. 15 Three Reasons for iQor’s Nearshore BPO Expansion in Trinidad and Tobago
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Podcasts
Ep. 14 How Attrition Risk Modeling Enables Employee Happiness
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Podcasts
Ep. 13 Why the Net Happiness Score is Simple and It Works
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Podcasts
Ep. 12 Top Trends in the Customer Experience Management Industry
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Blogs
How to Increase Employee Retention and Engagement with Leadership Training
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Podcasts
Ep. 11 Non-Stop Recruiting of Irresistible Contact Center Agents
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Podcasts
Ep. 10 The Power of Listening in Your Career
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Blogs
Part 3: Supporting WAH Employees, Three Pillars of Seasonal Staffing in the BPO Industry
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Podcasts
Ep. 9 The Trust Building Imperative in BPO Industry Sales Success
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Podcasts
Ep. 8 How this Call Center Agent Advanced Her Career through the sQholar Program
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Podcasts
Ep. 7 How Visionary Selling in the BPO Industry Wins
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Podcasts
Ep. 6 Leadership Development through Training and Mentors
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Podcasts
Ep. 5 The Journey from Call Center Agent to Training Manager
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Blogs
Part 2: Recruiting, Three Pillars of Seasonal Staffing in the BPO Industry
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Podcasts
Ep. 4 How Robotic Process Automation Reduces Call Handle Time
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Blogs
Part 1: CX Tech, Three Pillars of Seasonal Staffing in the BPO Industry
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Podcasts
Ep. 3 A 25 Year Journey in the BPO Industry Motivated by Helping People
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Podcasts
Ep. 2 Train the Trainer Certification that Creates Irresistible People
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Podcasts
Ep. 1 The Role of Digital Technology in the Modern Customer Experience
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Case Studies
Major Auto Lender Accelerates Dealer-to-Consumer Financing With iQor’s Back Office Support Services
featured-image
Case Studies
Global Business Solutions Provider Transforms Complex B2B Revenue Management Services Through Strategic Outsourcing
featured-image
Case Studies
Culture of Innovation Inspires Strategic Outsourcing Partnership to Meet Top Global Retailer’s Commitment to Excellent CX
featured-image
Case Studies
Strategic Outsourcing to Trinidad Saves Utility $3 Million in Year One for Customer Support
featured-image
Case Studies
Strategic Outsourcing Saves Fashion Retailer $5 Million in Order Entry Costs
featured-image
Case Studies
IVR Automation Scores Touchdown With Big Game Fans Seeking Food Order Status
featured-image
Case Studies
US-Based Energy Company’s Strategic Outsourcing Yields $14 Million Annualized Savings in Customer Service
featured-image
Case Studies
How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
featured-image
Podcasts
Ep. 88CX: How iQor Harnesses Active Learning Strategies to Boost Employee Engagement
featured-image
Podcasts
Ep. 87CX: Cutting-Edge Recruiting Technology With a Human Touch
featured-image
Podcasts
Ep. 86: How iQor Delivers Successful Seasonal CX Ramps for This Direct-to-Consumer Catalog Brand
featured-image
Podcasts
Ep. 85: Leveraging NICE CXone to Augment Human and Operational Excellence at iQor
featured-image
Podcasts
Ep. 84: Unlocking Greater Employee Performance With a Can-Do Mindset
featured-image
Podcasts
Ep. 83CX: Harnessing AI to Optimize the Employee Lifecycle at iQor
featured-image
Podcasts
Ep. 82: The Journey to Becoming an Impactful BPO HR Leader
featured-image
Podcasts
Ep. 81: Mastering Customer Experience with the Right Mix of Technology and Human Touch
featured-image
Blogs
Love at First Insight: The Romance of Understanding Customers Through Interaction Analytics
featured-image
Blogs
Unlock the Ultimate Customer Experience With AI Strategies for Consumer Electronics Brands
featured-image
Blogs
Strategic Outsourcing as a Competitive Advantage in the Digital Age
featured-image
Blogs
The Future of Customer Satisfaction in Retail Is AI-Driven Contact Center Optimization
featured-image
Blogs
Humanizing eTail by Empowering Call Center Agents as Ambassadors for Brand Storytelling 
featured-image
Blogs
Digital Transformation in Retail: A 5-Step Strategy to Optimize Customer Service and Boost Loyalty
featured-image
Blogs
How Machine Learning Can Help You Reduce Frontline Employee Attrition
featured-image
Blogs
The 5 Essential Pillars of Zero Trust for BPOs
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Replays
How Machine Learning Can Help You Reduce Employee Turnover
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Replays
Five Steps to Improve Coaching Effectiveness for Frontline Supervisors
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Upcoming
Exclusive Webinar: Transforming Energy Companies with Nearshore BPO Outsourcing
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Replays
iQor Empowers Airline Agents to Boost Performance with Attended RPA
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White Paper
Optimize Frontline Agent Training
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E-Books
Master Seasonal Employment
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Guides
Safeguard Customer Information
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Guides
Benefits of RPA
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Guides
Unlock CSAT With AI Tools
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Guides
Humanizing eTail
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Guides
Reduce Employee Attrition