Operating as Receivable Management Services Corporation, we can trace our lineage back over 150 years. Our history, size and global coverage give us up to a 70% chance we've dealt with your defaulted customer in the past and know the leverage points needed to turn your debt into cash. In addition, each account, upon receipt, has its address and phone number updated to the latest public information as well as checked for TCPA compliance.
For companies we don't know, we're able to call upon a wide variety of data sources to locate their operations and staff and pursue your payment claim.
As a creditor, you trust your collection agent to handle your cash, and your reputation. We take those responsibilities seriously and are one of only a few commercial collection agencies maintaining licensing compliance throughout North America on both the state and municipal levels. We are also charter members of the former Commercial Collection Agency Association section of the Commercial Law League of America, the largest private certification body in our industry.
On the technical side we can boast of complete call recording, PCA certification, SSAE 16 Certifications, and completely redundant data centers to insure your data's integrity and our consistent operation. The strict technical performance standards demanded by our largest global clients are the same ones that protect the smallest.
Finally, on-line access to your accounts and our notes, keep you informed of progress at all times.
We are second to none in our ability to generate consistently high recoveries in the shortest amount of time. We have the latest telecommunications technology married to a workflow systems designed specifically for Commercial collections. Our unique workflow systems combine scores, our prior experience and the results of collection activity to develop a work plan and individual account assignments that dramatically improve our performance over other client internal operations and other collection agents.
But our advantage is not all about systems. Our collection staff averages over 5 years in Commercial collections with a management structure that includes creditors' rights attorneys managing our centers. The staff is structured in a tiered collection progression with uncollected accounts moving onto new collectors who revisit past efforts and add new activities. Collectors are provided incentives geared around your results and individual accountability is maintained throughout the collection process.
As a result, we can handle both high transaction volumes and high dollar transactions with complete confidence.
Each client has their personal representative whom they can call about questions. Our Care reps have extensive experience in Commercial collections themselves, but operate in your interest, independent of the collection staff. Care reps can help you analyze your options in pursuit of a debt, help organize documentation and assist in reporting on your accounts.
Advertising, Media and E-commerce
Business Services including Staffing, Consulting and Professional or Technical
Computer Hardware and Software licensing and sales
Distributors, Wholesalers and Retailers
Leasing and Financing
Industrial and Electronic Manufacturing
Pharmaceutical and Medical devices
Telecommunications Providers and Equipment Manufacturers
Transportation including Motor Carriers, Air Cargo, Rail, Intermodal and Logistics
Full Portfolio Management Servicing, in your company's name, to manage all aspects of the AR from invoice date to resolution (including credit balances)
Synergy, our web-based commercial receivable management platform, is tailored to support collection activity specifically at the line item level of a billing, the most accurate and finest workflow capability in the marketplace and critical to successful commercial collecting.
Synergy's Dispute Resolution Programs identify and resolve disputes quickly and accurately, by tracking responsibilities both within and outside of the collection function while collecting undisputed AR.
Synergy's root cause architecture compels a collection agent to identify by invoice and even line item the reason for non-payment, the resolution and the timeline. Analysis of root cause patterns helps us to develop strategies for improvements in resolution and prevention, permanently reducing your receivables.
Synergy platform has the ability to load multiple files from various AR systems, group parent/child accounts for efficient management, and build work queues on the invoice level
Synergy allows for the workflow at the line item level, the finest workflow engine in the marketplace
Verification calls and payment reminders to contact customers prior to invoice due date to ensure the invoice has been received and to identify disputes prior to aging
Welcome calls to new customers to review and confirm understanding of contract terms and other information relevant to prompt payment, as well as "training" your customer base to remit payment on time
Management of both high and low balance accounts gives the flexibility to deploy associates with specialized skill sets as needed
Our unique blended solution offers on-shore, off-shore, and near-shore service options under comprehensive U.S. management
Development of instrumental reporting unique to your business needs and demands, including root cause analysis on the invoice level
Immediate progression into a best in class collection environment with experienced professionals helping you "swarm" the delinquent debt issue
Accelerate the progress on reducing bad debt and achieve a lower cost receivable environment faster
No upfront capital investment
Redundant and secure data facilities which maintain PCI compliance and undergo annual SSAE 16 reviews
Global software platform allow for seamless, secure sharing of data and workloadsg
No learning curve or implementation risk with our extensive experience in a variety of Industries
Engagements are scalable to fit your department's needs, target a segment or a portfolio
Permanent reduction in past due and aged invoices, reducing portfolio carrying costs, increasing cash flow and improving customer relationships due to Synergy enabled work processes
Blended on and offshore teams keep costs low without sacrificing customer satisfaction or erecting barriers to communication
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