Emergency Response

Trained and ready to respond in an emergency.

At iQor, we help our clients be prepared and resilient when any type of emergency occurs, whether it is an isolated gas leak or a major hurricane. Our contact center solutions are capable of tracking and directing consumers to the appropriate level of care during such emergencies. iQor's dynamic software configuration and flexibility allows companies to take advantage of the triage protocols embedded in our systems.

Capabilities


Elite Agents Handle Crucial Interactions.

To participate in iQor’s Emergency Response program, all agents must undergo a strict selection process, rigorous training and frequent recertification. Agents need to have a minimum tenure of six months within a program in addition to top notch performance before being selected to answer Emergency Calls. On a quarterly basis, 25% of the emergency agents get randomly tested for drug use.

Features


Benefits