St. Petersburg, Florida – iQor, a global provider of customer interaction and product support services, today announced that it has been named as Microsoft’s service partner for hardware support in North America.
“As iQor continues to expand its client portfolio, I’m excited to announce today that we have extended our global relationship with Microsoft by being selected as their service partner for hardware device support in United States, Canada and Mexico,” said Hartmut Liebel, President and CEO of iQor.
iQor partners with many of the world’s best-known brands to deliver product support and customer interaction solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.
“The expanded scope of the service covers areas related to repair, refurbishment, testing and fulfilment of all existing and future Microsoft hardware devices, including Xbox, Lumia Phones, Surface Tablets and Surface Books within United States, Canada and Mexico,” said Mark Underhill, Vice President, Strategic Accounts.
“iQor currently supports a wide range of Microsoft devices in Europe, Asia and Latin America,” said Liebel. “We’re excited to expand our support for Microsoft and the exciting range of new Windows 10 devices it is introducing.”
iQor is the only global managed services provider embedded in the flow between product, people, and services, from point of customer acquisition to sustainable recycling. With 45,000 employees in 18 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.