All companies accepting credit card payments experience "chargebacks," the holding of payments by the credit card provider due to a customer's inquiry or problem. iQor offers end-to-end chargeback services, including:
Retrieving new chargeback notifications and capturing all relevant information in our Chargeback Management System (CMS)
Ensuring all chargebacks and ecommerce chargebacks are worked within necessary timeframes
Performing all research and documentation retrieval
Fighting applicable chargebacks and recording final outcomes
Providing relevant and timely reporting
Whether an account simply requires a timely response to an inquiry, or a retrieval through the bank process, iQor can resolve these avoidances. We also track through the bank process, the re-depositing or clearing of funds related to reversals.
iQor provides pre-transaction fraud screening through a three point triangulation and post-transaction screening in regard to transaction records deemed fraudulent by the banks or merchant to verify true fraud versus 'friendly' fraud (unintentional errors or charges).
PCI compliance keeps consumer data secure
A proven process generating results for many of the largest e-commerce companies worldwide
Reversal and recovery results exceed industry averages
Onshore/offshore blended option
Contingency-based pricing; little or no start-up costs
Active member of the Merchant Risk Council (MRC); a merchant-led trade association focused on the efficient, safe and profitable use of e-Commerce and payments globally
Ensure chargebacks are worked within the regulated timeframes/p>
Engagements are scalable to fit your department's needs, target a segment or a portfolio