Technology Innovation

Remote Diagnostics, Failure Analytics, Kiosk.

iQor’s Technology Innovation process is focused on identifying, evaluating, developing and delivering competitive and innovative Strategic Technical Solutions that enhance and improve our existing business models and to enable also new business models and service offerings.

What can we do different rather than just doing something better is our characterizing our daily work of our Innovation- and Engineering teams across our AMS-facilities.

Technology driven maximization of the Automation of our Depot-/Hub Repair Processes for an overall efficient and effective, standardized Device- and OEM agnostic Repair-Process and the optimization of our In-Field/Repair-Avoidance solutions are only some of our Technology Innovation focus points.

Example Kiosk:

In response to a growing demand in the field to lower costs by testing devices for problems before they are sent away for repair, iQor decided to utilize some of its Depot-Repair proven Diagnostic-Solutions for use in the field with target audiences such as Retailers, Carriers, “On-Line Shops”, Walk-In Centers, Service-Points, etc. With the growing complexity of Smartphone- and Computing devices there is a parallel growing desire to educate customers on how to use and fix their devices. Currently “customers” survey manually these devices and decide if they need to be sent out for repair in a process that requires training and is open to human error. Using our Kiosk will kick-off a comprehensive User-Education, will identify “No-Failure-Found” devices and easy, in the field, repairable devices, with quality customer service whilst ensuring repair-avoidance, cost savings and adding additional opportunities for Vendor up-selling or Trade-In offerings.

Our Kiosk-Solutions, covering OEM agnostic Smartphone-, Tablet and Computing devices, are supported via Failure-Analytics, based on millions of successfully repaired devices.

Our Kiosks can be placed in different Customer environments and are delivering beside device-diagnostics also data-management solutions for data-wipe, data-transitions and SW-updates. Real-time reporting and customized Dash-board solutions are completing our Kiosk Service offerings. And our Web-enabled diagnostic solutions can be used also for remote service offerings such as efficient and effective Call-Center support.

Our Kiosk solutions are providing Test-Suites that reliably and consistently diagnosing any and every fault and functional failure of Smart-Phones/Tablets and Laptops/Notebooks. All default Test-Suites can be easily customized and they are easily reconfigurable to accommodate any customer required Quality-/Specification changes, new Product- and SW-version introductions and any other product-related updates and changes. All Kiosk solutions are focused on maximizing consumer satisfaction and experience through “Ease of Use” and “Effectiveness” and can be operated either as an assisted or a Self-Service-solution. Regular maintenance and performance monitoring as well as new Kiosk-Updates/Releases will be organized remotely in coordination with the customer.

Remote Diagnostic App

Provide a fast, diagnostic experience when a mobile device is not functioning properly .

Customer Benefits



Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.