Career Development & Leadership Training
Create better customer experiences with engaged, empowered, and leadership-ready employees.
TOP FEATURES
Enabling Brand Ambassadors
We deploy advanced AI enabled tools to improve agent confidence, speed to proficiency and efficiency. Our learning and development programs go beyond skill development - focusing on how to best represent your brand voice, know your products and become your ambassadors.
Increase Speed to Proficiency
Every person learns differently. We work with clients to develop programs that leverage technology to match the right talent to each program, create immersive curriculums and use tools like AI based role play - building confidence and agility
Remote Workforce
Increase employee engagement, trainer effectiveness and support your entire virtual team with WAH training, virtual classrooms, and virtual team building resources.
Increase Talent Pipeline
Our 6-month Scholar program provides future leaders the skills they need and opportunity to lead key projects. Building leadership and continuity into every program.
Agent Engagement
Training doesn't end when you leave the classroom. We focus on continuous learning and engagement to keep pace with your business. Our digital training platform helps keep everyone aligned, up to date and confident.
Diverse Leadership
iQor’s offers high potential, diverse leaders an opportunity to work with a seasoned iQor veteran. This mentorship provides a clear channel for success.
Create Exceptional Trainers
Our training design team helps clients to develop curriculums, and the skills needed to run training programs. Our award winning Train the Trainer program help develop best in class instruction and tools.
Build long-term customer value with iQor University
Through our highly rated on-the-job programs, our employees gain the skills and knowledge to support the world’s leading brands. The know-how they acquire boosts job performance now and adds value for years, creating a culture of deep understanding of your brand and unique customer needs.
AWARDS & RECOGNITION
Our Industry Awards
LEAD
Our leadership training programs have been recognized by the Brandon Hall Group, Hr.com LEAD for excellence.
Stevie
Consecutive Stevie awards for our customer service training, coaching and advanced train the trainer programs.
Skillsoft
iQor was the winner of the Skillsoft Innovation Award for Compliance and Ethics Excellence, which recognizes organizations that cultivate an ethical culture within a rich learning environment.