Data Security

Multi-Layered Threat Protection

Protect. Comply. Prevent. Every touchpoint covered.

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Security Certifications

We meet global security standards for privacy and information management. Our information security governance and compliance practices are audited regularly by Ernst & Young and Grant Thornton.

A Dynamic Approach to Zero Trust

By continuously investing in a zero trust approach to cybersecurity, we protect your data and systems using a five-pillar approach.

Multi-Factor Authentication (MFA) Strengthen access control with layered authentication.
Network Security & Microsegmentation Restrict unauthorized movement within systems.
Data Security Encrypt sensitive data at every stage, ensuring compliance.
Device Authentication & Authorization Verify and secure all connected devices.
Continuous Monitoring Detect and neutralize threats in real-time.
Top Features TOP FEATURES

Security by Design

Best-in-class compliance and coaching, physical and virtual access controls, and automated monitoring.

Explore Features
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Take charge of quality assurance and compliance

Detect calls that step outside of compliance guidelines, monitor call and screen activity in real time, and record and store 100% of audio and screen files.

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Education and technology go hand in hand

Our communications, training, and operations teams work together on ongoing security awareness campaigns for our organization to educate employees on best practices and protocols.

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Strengthen embedded security

We integrate all regulatory requirements with our CRM platform for each industry we serve​​. Our central architecture and multi-layer perimeter security provide unprecedented control​​​ and real-time endpoint protection.

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Proactive coaching environment

Our employee self-service portal keeps agents up to date on information, and our automated coaching platform improves compliance and quality assurance by automatically triggering coaching sessions.

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Geodiverse data centers

All data and internet access resides at secure data centers in geographically diverse U.S. locations connected through our MPLS network and fully mirrored with real-time data updates.

End-to-End Encryption Solutions

At iQor, we prioritize data security through comprehensive layered encryption practices and secure VPN usage.

Remote Workforce Security

  • MFA-secured VPNs with enforced encryption for all employees
  • Regular updates and strict access controls prevent unauthorized access

 

Partner Collaboration Protection

  • Site-to-site VPNs with advanced encryption for secure data exchange
  • Ongoing security assessments to maintain compliance

 

Data Encryption & Monitoring

  • Sensitive data is encrypted at rest and in transit
  • Robust key management and real-time security audits ensure compliance
Data Security SECURITY

Insights

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Blog

The 5 Essential Pillars of Zero Trust for BPOs

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Podcasts

Ep. 62 How iQor Optimizes Cloud Security With Prisma® Cloud

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Blog

How Work-at-Home Endpoint Security Practices Protect Your Business

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Podcasts

Ep. 19 How ThinScale Technology Transforms the Work-at-Home Experience for Call Center Agents