Catalog Sales

We Are ‘The Brand’ For Catalog Industry Sales And Support.

When it comes to catalog sales and support, we are the contact center of choice for some of the most respected names in the catalog industry. We service over 50 catalog titles that specialize in apparel, gifts, food, and healthcare products. We have embraced this call center niche as showcased by our active sponsorship and membership in The Direct Marketing Association, The New England Mail Order Association, The American Catalog Mailers Association and various industry user groups and events in support of our catalog and retail call center clients.

Whether it’s the holiday season, your special marketing events, or your 24/7/365 call center overflow needs, our facilities in the United States, Philippines and Panama employ skilled call center workforce management teams to help staff our shared agent, dedicated agent, and hybrid call center environments appropriately allowing our catalog clients to maintain sales momentum. We work closely with our catalog clients to understand their business needs including marketing plans, mailing schedules, upsell requirements and other dynamics.

Features


Benefits


Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.