iQor Celebrates CX Dream Team: Customer Service Week 2020
October 5, 2020
When it comes to catalog sales and support, we are the contact center of choice for some of the most respected names in the catalog industry. We service over 50 catalog titles that specialize in apparel, gifts, food, and healthcare products. We have embraced this call center niche as showcased by our active sponsorship and membership in The Direct Marketing Association, The New England Mail Order Association, The American Catalog Mailers Association and various industry user groups and events in support of our catalog and retail call center clients.
Whether it’s the holiday season, your special marketing events, or your 24/7/365 call center overflow needs, our facilities in the United States, Philippines and Panama employ skilled call center workforce management teams to help staff our shared agent, dedicated agent, and hybrid call center environments appropriately allowing our catalog clients to maintain sales momentum. We work closely with our catalog clients to understand their business needs including marketing plans, mailing schedules, upsell requirements and other dynamics.
Experienced call center team that has an unmatched understanding of the catalog industry
System is able to quickly add additional titles for small and large catalogers
Comfortable acting as after hours and overflow support for internal center or managing your entire call volume
Unlimited sales and support 24/7/365
Flexible staffing models including domestic, offshore, near shore, dedicated and shared
Systems and process designed to deliver world-class metrics including CSAT, average order value (AOV) and more
Ability to offer tangential services for catalogers and retailers including mail order data entry and email inquiries
Ability to consistently deliver low call abandonment % during the holidays or any times of peak volume, allowing catalogers to maximize their ROI
Dedicated agent environment plus shared agent overflow offers flexible capacity for unexpected peaks: Hourly, Daily & Seasonal
Quick response to unanticipated event-driven volume
Fast reaction to your weather or systems emergencies
Proven upselling and cross selling skill set that can deliver industry leading average order values (AOV)
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