Upsell & Cross-Sell

Opportunity is Knocking - Open the Door!

We’re on the phone and already talking to a customer about their product or service. They may have called us with a question, or we may have called them because their service agreement is coming up for renewal. The key here is that we already have an engaged customer and therefore an opportunity. Upselling is the art of getting someone to a higher commitment within the realm of what they were already planning to purchase. Examples are telephone plans that you can get someone to increase from 700 minutes to 1000 minute plan, or a cable TV subscription increased from the basic plan to one that includes specialty channels or sports packages.

And the sales don’t need to stop there. Once the customer has agreed to a service or product, we have another opportunity. Cross-selling is the ability to market related products or services. For example, a customer is using a specific water or gas company but they never considered the service plan to cover any problems in the supply piping between the street (which the provider is responsible for) and their home.

Surveys show that most buyers appreciate being told about additional products or services that might better meet their needs, or about new or special offers. For our customers, we can grow their business while also providing the additional benefit of improving the satisfaction of their customers and brand loyalty.

Features


Benefits


Smile!

Like always, we're taking customer interactions to new levels of satisfaction.

The way we communicate is evolving, and we're staying ahead of the curve. In everything we do, we're gearing up to deliver the most intelligent customer interactions the world has yet to see. Join us as we continue to lead the industry in customer experience.

Care.

At iQor, we focus on our best feature: customer experience.

Our greatest strength has always been how we facilitate authentic interactions. Even more than before, we're singularly devoted to providing the highest quality customer experiences. We've been able to do that through our top-notch team of tech-enabled agents. We're doubling down on CX to do this better, leaner, and faster.

Lead.

We're investing in our strengths, all the way to the top and beyond.

Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.

Grow.

Though we've been at it for years, this is only the beginning.

We're a business built on setting the standard for the highest quality of customer interactions. With our private cloud enabled technology, irresistible communal culture, and our talented team behind it all, we're paving the way for unprecedented customer support. Get ready to be empowered like never before.

Explore.

Come join something new.

See for yourself how iQor can bring better technology process, and people to your customer journey.