Healthcare, Payers & Providers

Customer support services to optimize member interactions and guide you through the highly regulated healthcare and medical landscape

Healthcare, Payers & Providers
Introduction Image OVERVIEW

To good health and great customer experiences

iQor offers comprehensive customer support solutions with an innovative approach to providing value to our clients.. We help payers and providers improve interactions with new and existing customers while streamlining operations. Our cloud-based solutions help you focus on your mission: delivering the highest quality of care. Our back office support, workflow management tools, and onshore, nearshore and offshore locations within the healthcare industry to transform processes and services.

service inner icon SERVICES

Amazing customer experiences at every interaction

  • Welcome and overflow calls
  • Billing inquiries
  • Provider and member overpayments
  • Inbound & outbound customer service
  • Issue ID Cards
  • Claim servicing
  • Omnichannel support
  • Payment center services
  • Customer retention programs
  • Pharmacy (RX) retro term benefit recoveries
  • Patient recovery: deductibles, co-pays, self-pay
  • Premium recovery plans: Group, Cobra, Member, Medicare Advantage Part C, Medicare Part D
service inner icon BENEFITS

Creating healthy brand connections for you and your patients and customers

20-40% cost savings on personnel and infrastructure

Up to a 45% improvement on receivables and overpayment recoveries

Hi-trust certified, HIPAA compliant, PCI compliant

Over 40 years of healthcare industry expertise

Decades of service and receivable expertise for efficient claim processing and successful resolutions

24/7 payment portal access

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"iQor has over 40 years of healthcare industry expertise providing solutions for payers and providers to optimize the customer experience and improve cash flow."

— GREG HANLON, VP, OPERATIONS