iQor Announces New Board of Director Appointments

February 24, 2021

The newly formed Board includes experts in award-winning business process outsourcing, legal and finance, bringing leadership to help accelerate strategic company growth

ST. PETERSBURG, Fla. – Business Wire – iQor (“the Company”), a managed services provider of customer engagement and technology-enabled BPO solutions, announced six appointments to its Board of Directors. Gary Praznik, President and CEO of iQor; Christopher Carrington, CEO Omni Interactions and former CEO of Alpine Access, CEO of Service Source and EVP of Sykes; Sue Nokes, formerly Senior Vice President of Customer Solutions at Asurion and Chief Customer & Operations Officer at T-Mobile; Ted Russell, President of Russell, PC, former EVP of Business Affairs at Fox Entertainment Group and Attorney at Gibson Dunn & Crutcher; Satish Raman, Chief Strategy Officer, and former Head of Corporate Development, Sutherland Global; and; Scott D Vogel, Managing Member of Vogel Partners, former Managing Director of Davidson Kempner Capital Management, MFP Investors and Chase Securities.

“I am honored to be elected as the new board chair and look forward to working with my board colleagues to move iQor’s mission forward,” said Christopher Carrington, CEO Omni Interactions. “I want to thank the iQor board of directors for its confidence in me to serve as board chair, and I would especially like to thank Gary Praznik for his support and leadership in bringing together such a diverse and employee focused team. Together with our board of directors, employees, and stakeholders, we will continue to further strengthen our shared vision of culture, performance and growth for iQor.”

The Board of Directors will work with iQor’s leadership team to deliver on the Company’s mission of providing premium customer interactions and assist its clients in today’s ever-changing customer experience landscape. “We are honored that these experienced leaders will lend their expertise to helping iQor deliver for our customers, employees and owners. said Gary Praznik, President and Chief Executive Officer of iQor. “Each of them brings a unique perspective, commitment and passion to engage, support and guide iQor through its next phase of growth.”

About iQor

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at or follow us at

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Like always, we're taking customer interactions to new levels of satisfaction.

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At iQor, we focus on our best feature: customer experience.

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Our new Board of Directors is passionate about amplifying our partnerships, deepening our core services and remaining agile to the unique needs of our employees and clients. Innovation has always been at our core, and our leadership will continue to lead us into more revolutionary services in the future. Feel free to expect big things.


Though we've been at it for years, this is only the beginning.

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