iQor EVP and COO Gary Praznik to Speak at Parks Associates' CONNECTIONS™ Summit at CES

January 9, 2018

Industry leaders will lead interactive discussions on support, privacy, and connected consumers: providing a seamless experience.

ST. PETERSBURG, Fla. – Jan. 9, 2018 – iQor, the only global managed services provider embedded in the flow between product, people and services, announced today that EVP and COO Gary Praznik will participate as a speaker at CONNECTIONS™ Summit at CES, hosted by Parks Associates. The presentation examines the importance of the user experience and support in the smart home, emerging business opportunities within the evolving smart home ecosystem, and the role of providers at the forefront of privacy.  
Who: iQor EVP and Chief Operating Officer, Retail and Consumer Services, Gary Praznik, will discuss the mature adoption cycle of the smart home, and how a successful adoption of IoT requires a seamless user experience and the ability to integrate multiple devices while meeting consumer expectations and privacy preferences.  
What: CONNECTIONS™ Summit at CES looks at the smart home, Internet of Things (IoT), and connected entertainment, analyzing trends and implications for connected consumers and opportunities for companies to build new revenues and innovative business models. The event’s panel discussions feature commentary, insight and debate within the following categories:  
Smart Home Platforms: Unlocking Consumer value 
Moving the Smart Home beyond Early Adopters
Voice Control: Improving the Smart Home Experience
Support, Privacy, and Connected Consumers: Providing a Seamless Experience
DIY Smart Home Security: The Next Big Opportunity
Smart Home & Interoperability: Expanding Ease of Use
Creating Compelling IoT Services with AI and Data Analytics
Smart Home and IoT: Health and Wellness Applications
When: 12:15 p.m. PST on Tuesday, January 9, 2018
Where:  The Venetian Las Vegas
        3355 S Las Vegas Blvd 
        Las Vegas, NV 89109
        Level 4, Marcello, 4405
Why: To address the current generation of smart home challenges from a provider perspective: data security and the user experience. To further enhance the IoT and smart home market, the panel will investigate the best proactive strategies for providers to diagnose connected device issues and improve the UX, mitigating consumer concerns and driving sustained growth of the market. 
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About iQor

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 8 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at or follow us at

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