ST. PETERSBURG, FL – JULY 13, 2018 – iQor, a global managed services provider embedded in the flow between product, people and services, announced today its Honorable Mention Award for CRM Provider of the Year by Customer Contact Week’s (CCW) 2018 Excellence Awards.
iQor received the honorable mention based on the company’s ability to deliver seamless, integrated CRM solutions that help brands deliver an exceptional customer experience across multiple channels and platforms. iQor was one of the first in the industry to deliver an all-digital customer engagement platform that integrates data from every channel for real-time actionable insights.
“Now more than ever, consumers are expecting to interact with a brand in a variety of contexts and channels, when and how they want,” said Gary Praznik, iQor’s chief operating officer. “iQor works with some of the world’s largest brands to develop and deploy CRM solutions that provide a personalized experience across a growing number of channels.”
The CCW awards honor and recognize the most innovative contact centers, solutions, and executives in customer contact across 13 categories. Finalists were chosen by CCW’s judging faculty composed of CCW Advisory Board members. Winners were recently announced during the Awards Gala at The Mirage, Las Vegas.
“We are honored by CCW’s recognition of our CRM expertise,” said Praznik. “At our best, we serve as a strategic partner for our clients, helping them to innovate and add value as they build customer engagement strategies in an increasingly digital, data-driven omni-channel world.”
For more information on iQor’s customer interaction services, click here.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 45,000 employees in 8 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.