iQor LinQ

Improving Customer Experience at a Lower Cost to Serve

iQor LinQ is a holistic approach combining the customer, product and data journeys. Our ecosystem connects and shares vital signals from customer interactions and the product support network to provide a unified, comprehensive solution.

CUSTOMER INTERACTION SOLUTIONS PRODUCT SUPPORT SERVICES DATA SOLUTIONS & ANALYTICS

Why LinQ?

Eliminating The Need for Trade Offs
INTEGRATED SOLUTION

Increasing communication at all points along the consumer experience enables you to take control of the entire support journey - break down the existing silos, and leverage the informed interactions with your consumer to create a rewarding brand experience.

DISJOINTED SOLUTION

Many companies today silo the brand experience with unclear paths of support, competing brand leadership and disperate measurements of success. Multiple channels with a lack of shared of information increases cost and detracts from customer experience.

Avoid Complexity & Confusion

Multiple Touch Points and Outcomes

Consumers today can purchase an electronic device through a retailer, enter into a contract through a carrier, and sign up for a warranty or insurance from another third party. Who do they call with a problem? This journey guarantees inconsistency, leading to higher service costs and lower overall customer experience.

The LinQ Experience

Brand Ownership: Make the Data Work for You

Data is vast and complex. But having a harmonized data solution that captures and correlates customer and product information is your competitive edge. Spot connections, breakdowns, inefficiencies, and insights with iQor LinQ.

Customer Interactions

Your Problem is our problem

Contact Agents sit on the front lines of the customer experience by hearing exactly how the customer explains their issue – they also sit on the frontier of correlation analytics. Every call, email, chat, and social post generates signals that when aggregated and analyzed, turn into actionable insights.

Logistics & Repair

An Optimized Supply Chain

By correlating the agent interaction with our deep hardware expertise you are able to optimize your supply chain two-fold. Reduce materials required in the supply chain and asset velocity through directed repair. Together we improve first call resolution in the call center through our proprietary tools and feedback loops within our knowledge practice.

Data Harmonization

Data you understand and trust

Aggregating and harmonizing your data not only provides a unified view of your support ecosystem, but enables you to see insights quickly and deploy actions upstream and downstream in a controlled fashion - driving overall system improvements and optimizing customer experience.

Partners In Performance

INTERESTS ALIGNED, COST REDUCED AND OUTCOMES IMPROVED

Our Vested Commercial Model makes us partners in the customer journey. Our solution process encourages innovation while ensuring investment in critical processes and services. Unlike traditional transactional-based models, we enable mutual reward for desired outcomes - meaning we succeed when you succeed.

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