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Executing an airline voucher process required specially skilled agents to work off large excel files across multiple applications and screens, resulting in lengthy processing and missed targets. iQor utilized NICE’s Attended RPA bots to automate the voucher workflow and create an easy guided instruction for agents of any skill to complete the process. This human and bot partnership resulted in 1,965 hours saved per year, a 29% reduction in handle time, and freed agents to focus on more revenue-generating tasks.
Watch the webinar replay to learn how iQor ditched the excel file and create seamless workflows with attended RPA.