iQor, an award-winning managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, will present proven strategies for optimizing retail customer experience (CX) throughout the year in an upcoming webinar in cooperation with The free virtual event will take place Thursday, March 7, 2024, from 2-3 p.m. EST and will be available on-demand at after the event. 

“Mastering Retail: Optimize Your Customer Experience Year-Round” will feature seasoned retail CX experts who will examine the intricacies of retail customer service across topics related to operational excellence, cutting-edge recruiting and training techniques with iQor’s Symphony [AI]TM generative AI ecosystem, optimized seasonal staffing during peak periods, and effective strategies to cultivate a customer-centric culture. A question-and-answer segment will provide additional insights on how iQor delivers excellent customer service 365 days a year for retail CX leaders. 

Panelists include iQor Senior Vice President of Operations Tone Holmen; iQor Vice President of Account Management – Retail John Swain; and Universal Screen Arts, Inc., Vice President of Operations Brian Madonna. and Networld Media Group Editor Judy Mottl will moderate the webinar. 

For more information and to register for the free event, visit the webinar registration page at

To learn more about iQor’s retail CX solutions, including event-driven and seasonal staffing, subscription services, upselling and cross-selling, and more, visit