iQor Director of Digital Solutions Anupam Verma will lead a roundtable discussion on the importance of a comprehensive approach to digital solutions in the customer journey at GDS CX Innovation Summit 2024. The session entitled “Why Crafting Holistic Digital Experiences Matters” will take place at the Fairmont Copley Plaza in Boston from March 18-19. 

As an award-winning managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions, iQor partners with leading companies to design custom CX solutions that create exceptional experiences. At the interactive roundtable, Verma will offer thought leadership and discussion opportunities to CX executives seeking seamless customer journeys in the digital age. He will share strategies for creating engaging customer experiences at every touchpoint, delving into personalization, multichannel experiences, and emotional connections that form the bedrock of a customer-centric approach. 

After the roundtable, attendees are invited to meet with iQor’s team of experts in the Fairmont Grand Ballroom to learn how iQor’s Symphony [AI]TM generative AI ecosystem supports a performance-driven culture through holistic digital solutions that reduce costs, optimize employee engagement, and create irresistible customer experiences. 

The GDS CX Innovation Summit provides opportunities for industry leaders to explore the complex landscape of customer experience in an era of AI transformation and shifting customer expectations. To book time with an iQor CX leader, visit the iQor GDS CX Innovation Summit event page. To learn more about iQor’s digital capabilities, visit