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The Power of Active Learning for Accelerated Contact Center Training in the BPO Industry

It’s time to reimagine the contact center training classroom.

At iQor, we harness active learning strategies to boost engagement, reduce attrition, and accelerate the training process—all while improving performance metrics.  

Using traditional training methods, learners forget 50%-70% of what they learn within 24 hours. – Growth Faculty

Complete the form above to explore the benefits of active learning and discover why clients are smiling with iQor’s BPO solutions.

Active learning strategies in call center training can support a new “learning in the flow of work” model of accelerated learning that has proven more powerful than traditional classroom training.

Here’s what you’ll get from this free white paper:

  • Active learning strategies that leverage AI to accelerate time to proficiency.  
  • A glimpse into iQor’s reimagined training classrooms and optimized curriculum.
  • One client’s success story using active learning vs. traditional training.
  • The benefits of active learning for KPI metrics important to your business.