iQor CX leaders will present innovative strategies to retain frontline customer service employees using the power of machine learning in an upcoming live webinar sponsored by iQor. The free virtual event will take place Wednesday, May 17, 2023, from 2-3 p.m. EDT. The webinar will be available on-demand at iQor.com/webinars after the event.
Presenters will explain how iQor—a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions—leverages machine learning to analyze vast amounts of data and identify key drivers of attrition to develop targeted retention strategies that have helped retain thousands of customer service agents.
The webinar will provide CX leaders with insights into how machine learning can optimize frontline employee retention. Benefits include the consistent delivery of CX key performance indicators resulting from improved job satisfaction, employee experience, agent proficiency, and career progression.
The panel of experts features iQor Senior Vice President of IT Joe Przybylowski, iQor Data Scientist Andrew Reilly, and iQor Vice President of Operations Terri Robertson. The webinar will be moderated by iQor Vice President of Global Content Marketing and Host of the Digitally Irresistible Podcast Bernie Borges.
Background information is available in two recent blog posts published by Przybylowski and Reilly about the use of predictive analytics to improve the frontline employee experience and the use of machine learning to retain more contact center employees.
For more information and to register for the free event, visit the webinar registration page at iQor.com.