In partnership with iQor, a multi-national high-volume fast-food giant digitally transformed their process for checking food order status by phone in time for the Big Game—one of their busiest sales days of the year.
iQor developed, implemented, and operates an interactive voice response (IVR) order status solution that provides exceptional customer experiences by:
- Making it easy for customers to get their order status over the phone.
- Reducing order status wait time by minutes per call.
- Lessening the need for customers to speak with an agent when checking their order status.
- Reducing the cost and number of agents needed to handle order status calls for the Big Game.
iQor is a managed services provider of customer engagement and BPO integrated digital services, designing the optimal mix of CX automation and people.
To learn more, view the IVR case study.