In partnership with iQor, a multi-national high-volume fast-food giant digitally transformed their process for checking food order status by phone in time for the Big Game—one of their busiest sales days of the year.
“As a longstanding CX solutions outsourcing partner to this fast-food client, we recommended an automated digital non-voice solution when they turned to us to help refine their order status process,” said iQor President and CEO Gary Praznik.
iQor developed, implemented, and operates an interactive voice response (IVR) order status solution that provides exceptional customer experiences by:
- Making it easy for customers to get their order status over the phone.
- Reducing order status wait time by minutes per call.
- Lessening the need for customers to speak with an agent when checking their order status.
- Reducing the cost and number of agents needed to handle order status calls for the Big Game.
iQor is a managed services provider of customer engagement and BPO integrated digital services, designing the optimal mix of CX automation and people.
To learn more, view the IVR case study.
About iQor CXBPOTM
iQor CXBPOTM is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at iQor.com.
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