When did you get your start at iQor?
“I started as a trainer then was promoted to quality training manager. From there I transitioned into other roles until I reached corporate training team and helped carve out that role. I also run the Trainer Certification program and ‘noodle’ chats where we meet once a month with global trainers”
What do you believe sets us apart?
“Our investment in people is what sets us apart and not just within the organization. Everyone is so committed to helping each other’s families and local communities in addition to helping each other thrive in the office.”
“Our trainers are highly responsive. Even though we are a global team, we are always communicating and sharing new ways to provide a better training experience to our agents and for our clients.”– Tarisse Grant-Shelton
What do you love most about working at iQor?
“I love the work that has gone into creating numerous career paths and training programs for our team members. There is real long-term growth here and our global training team embraces the diversity of our global workforce and are always adding more opportunities for growth and development.”
How do we make our clients’ customer experiences so successful?
“Our trainers are highly responsive. Even though we are a global team, we are always communicating and sharing new ways to provide a better training experience to our agents and for our clients. There is a never-ending supply of ideas for more engagement, skill retention and employee satisfaction.”
Bonus fun fact
Tarisse got her degree in meteorology and is a trained weather spotter.