When did you get your start in the BPO industry?
“I started 20 years ago. Since 8 years ago I’ve been managing 10,000 agents across a diverse group of clients out of 20+ iQor locations.”
What do you believe sets us apart?
“We give everyone a chance to showcase their leadership abilities and always support them every step of the way. From upper-management support, mentorship to frequent check-ins and automation tools, we support our employees so they have every chance to shine.”
“We embed technology and performance management tools at all levels so every person is set up for success…”– Tone Holmen
What do you love most about working at iQor?
“I love how we deliver consistent performance to our clients, especially during event-driven and seasonal ramps. We move fast and are highly engaged and supportive throughout the recruitment process, which allows us to deliver on revenue and meet customer satisfaction expectations every time.“
How do we make our clients’ customer experiences so successful?
“It’s the combination of people and the tech and processes we surround them with. We embed technology and performance management tools at all levels so every person is set up for success and able to hold themselves accountable, no matter where they are in the organization.”
Bonus fun fact
Tone grew up in Denmark and speaks Danish, German, Norwegian, Swedish and dabbles in French.