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Case Studies
Fortune 500 Energy Provider Achieves Industry-Leading High Agent Retention Through BPO Operational Efficiency
![featured-image](https://www.iqor.com/wp-content/uploads/2024/07/Expedia-Case-Study-Graphic.png)
Case Studies
Chargeback Management Expertise Secures Revenue Recovery 15% Above Industry Averages for Online Travel Agency
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Podcasts
Ep. 97CX: How iQor India Shapes Global CX Success
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Podcasts
Ep. 96: Gain Competitive Edge in AI Through Data Annotation and Labeling
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Case Studies
Auto Finance Provider Transforms Loan Servicing Through Strategic BPO Partnership
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Blogs
Part 2: Forge Powerful Customer Trust Through Transparent and Secure CX Policies
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Case Studies
Leading Financial Services Provider Selects iQor’s Employee-Centric Culture for First-Time Customer Care Outsourcing
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Blogs
Part 1: Master Travel Customer Satisfaction With BPO Back Office Digital Support
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Case Studies
iQor Cash Application Specialists Eliminate $30 Million Payment Backlog for Global Communication Provider
![featured-image](https://www.iqor.com/wp-content/uploads/2024/05/Everest-Group-Blog-Graphic-1.png)
Blogs
Unlocking the Power of Data-Driven Insights in Subscription Management Through Digital CXM
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Case Studies
iQor Optimizes Digital Support Transition for US-Based Air Carrier
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Podcasts
Ep. 95: A Balanced Approach to CX Leadership With Head and Heart
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Podcasts
Ep. 94CX: How iQor’s Qoncierge Program Connects Employee Advocacy and Customer Satisfaction
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Podcasts
Ep. 93: Customer Experience Is Everything in a Member-Centric Business
![featured-image](https://www.iqor.com/wp-content/uploads/2024/04/Walmart-Driver-Delivery-Case-Study-Graphic.png)
Case Studies
Multinational Retailer Selects iQor to Support Surging Driver Delivery Demand
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Case Studies
Credit Card Issuer Transforms Customer Care With iQor’s IVR-to-Chat Options That Meet Customers in Their Preferred Channel
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Podcasts
Ep. 92CX: Empowering Employees for CX Excellence Through Organizational Development
![featured-image](https://www.iqor.com/wp-content/uploads/2024/03/CX-AI-Influencer-Blog-Graphic.png)
Blogs
AI Trends Reshaping Customer Experience
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Podcasts
Ep. 91CX: Elevating Training for Agents With Active Learning
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Blogs
Master Retail CX All Year Long Through Strategic BPO Outsourcing
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Blogs
Achieve Operational Excellence in Retail Year-Round Through Outsourced CX
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Podcasts
Ep. 90: Navigating the Future of CX With AI and Employee Engagement
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Blogs
Accelerate Loan Processing in Auto Finance With Outsourced Back Office Support
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Podcasts
Ep. 89: Value-Centric Leadership Is Shaping the Next Era of Customer Service
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Podcasts
Ep. 88CX: How iQor Harnesses Active Learning Strategies to Boost Employee Engagement
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Blogs
Love at First Insight: The Romance of Understanding Customers Through Interaction Analytics
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Podcasts
Ep. 87CX: Cutting-Edge Recruiting Technology With a Human Touch
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Blogs
Unlock the Ultimate Customer Experience With AI Strategies for Consumer Electronics Brands
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Podcasts
Ep. 86: How iQor Delivers Successful Seasonal CX Ramps for This Direct-to-Consumer Catalog Brand
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Podcasts
Ep. 85: Leveraging NICE CXone to Augment Human and Operational Excellence at iQor
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Podcasts
Ep. 84: Unlocking Greater Employee Performance With a Can-Do Mindset
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Podcasts
Ep. 83CX: Harnessing AI to Optimize the Employee Lifecycle at iQor
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Podcasts
Ep. 82: The Journey to Becoming an Impactful BPO HR Leader
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Podcasts
Ep. 81: Mastering Customer Experience with the Right Mix of Technology and Human Touch
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Podcasts
Ep. 80: iQor’s Nearshoring Success in Medellín, Colombia, Harnesses Talent and Culture
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Case Studies
Major Auto Lender Accelerates Dealer-to-Consumer Financing With iQor’s Back Office Support Services
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Podcasts
Ep. 79: The iQor Blueprint for Nearshore CX Outsourcing in Trinidad and Tobago
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Blogs
Strategic Outsourcing as a Competitive Advantage in the Digital Age
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Blogs
The Future of Customer Satisfaction in Retail Is AI-Driven Contact Center Optimization
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Blogs
Humanizing eTail by Empowering Call Center Agents as Ambassadors for Brand Storytelling
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Podcasts
Ep. 78: The Fusion of Heart and Science for Effective CX
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Blogs
Digital Transformation in Retail: A 5-Step Strategy to Optimize Customer Service and Boost Loyalty
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Case Studies
Global Business Solutions Provider Transforms Complex B2B Revenue Management Services Through Strategic Outsourcing
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Podcasts
Ep. 77: The Future of Customer Experience in Construction Is Now at EDiS
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Blogs
How Machine Learning Can Help You Reduce Frontline Employee Attrition
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Podcasts
Ep. 76: Empowering Women in the Contact Center Industry: The Story of CCWomen
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Blogs
The 5 Essential Pillars of Zero Trust for BPOs
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Podcasts
Ep. 75 Customer Experience Meets Employee Experience in the Moving Industry
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Podcasts
Ep. 74 Maximizing Employee Potential Through Career Pathing and Development
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Case Studies
Culture of Innovation Inspires Strategic Outsourcing Partnership to Meet Top Global Retailer’s Commitment to Excellent CX
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Blogs
How to Use Machine Learning to Power Conversations and Retain More Contact Center Employees
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Podcasts
Ep. 73 A Guide for CX Leaders to Create a Plan for Unshakeable Customer Loyalty
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Blogs
6 Ways Predictive Analytics Can Improve Frontline Employee Experience Resulting in Better CX
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Podcasts
Ep. 72 The 3E Leadership Framework for Driving High-Performing Customer Teams
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Podcasts
Ep. 71 The SUPER Model Method to Create Superfans and Game-Changing CX
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Podcasts
Ep. 70 The 5 Key Elements Frontline Employees Need to Deliver Great CX
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Podcasts
Ep. 69 How Innovative Service Creates Customer Advocates
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Blogs
5 Steps to Improve Coaching Effectiveness for Frontline Supervisors
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Case Studies
Strategic Outsourcing to Trinidad Saves Utility $3 Million in Year One for Customer Support
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Podcasts
Ep. 68 How to Create a Unique Customer Experience in the Energy Sector
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Case Studies
Strategic Outsourcing Saves Fashion Retailer $5 Million in Order Entry Costs
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Case Studies
IVR Automation Scores Touchdown With Big Game Fans Seeking Food Order Status
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Podcasts
Ep. 67 The 8 Ways to Make Every Customer Experience Amazing
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Case Studies
US-Based Energy Company’s Strategic Outsourcing Yields $14 Million Annualized Savings in Customer Service
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Blogs
7 RPA Best Practices for Projects With Measurable ROI
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Podcasts
Ep. 66 These SIMPLE Customer Experiences Are Winning Experiences
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Podcasts
Ep. 65 The Role of the IT & Business Process Association of the Philippines
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Blogs
The Benefits of RPA: How BPOs Help Organizations Save Time and Money With CX Automation
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Blogs
A Masterclass in CX Best Practices Through 64 Irresistible Podcast Episodes
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Blogs
Maximize Customer Lifetime Value by Personalizing Customer Care and Revenue Recovery
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Podcasts
Ep. 64 How Employee Engagement Creates Smiles in CX
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Blogs
Accelerate Customer Service Agent Training and Coaching Using the Power of Speech Analytics
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Podcasts
Ep. 63 How to Create Profitable Customer Experiences
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Blogs
These 14 Ingredients Will Help Your Customer Service Emails Boost Loyalty and Revenue
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Podcasts
Ep. 62 How iQor Optimizes Cloud Security With Prisma® Cloud
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Blogs
How a Data Scientist Adds Value to Your Relationship With a Business Process Outsourcing Provider
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Podcasts
Ep. 61 Workplace Wellness That Puts Organizations in Motion
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Blogs
7 Signs Your BPO Is the CX Outsourcing Partner for You
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Podcasts
Ep. 60 The Differentiated Experience Is the Most Referable Customer Experience
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Podcasts
Ep. 59 3 Business Functions of a Digital Marketing Ecosystem in Health Care That Improve the Customer Experience
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Case Studies
How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
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Podcasts
Ep. 58 How Caring Leadership Transforms Customer Experience
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Podcasts
Ep. 57 How AI Enables BPO Supervisors to Coach Agents and Boost Performance
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Podcasts
Ep. 56 The Vital Role of Quality Management in Customer Experience
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Podcasts
Ep. 55 3 Elements for Creating Exceptional CX through Email
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Blogs
How a Speech Analytics Search Language Empowers Supervisors to Improve CX
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Podcasts
Ep. 54 Active Learning Boosts Skill Development and Retention for Frontline Employees at Scale
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Podcasts
Ep. 53 4 Steps to Improve the Customer Experience From the Inside Out
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Podcasts
Ep. 52 A Winning Digital Transformation Strategy for Inside Legal Teams
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Case Studies
Ramping Up Benefits Administration Support 3x During Open Enrollment
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Case Studies
Building Trust With a Health Care Brand Through Compassionate Patient Support
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Podcasts
Ep. 51 Experience Marketing Is the Recipe for Sustainable CX
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Podcasts
Ep. 50 How to Use Design Thinking to Optimize Customer Experience
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Blogs
How to Cultivate a Strong Customer Service Culture and Elevate CX
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Podcasts
Ep. 49 The Three Pillars of Good CX
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Blogs
The Power of Analytics as a Service to Predict and Prevent Attrition
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Podcasts
Ep. 48 How to Optimize Customer Service Through Current and Future State Assessment
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Blogs
The Most Important Benefit in Omnichannel Customer Support
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Podcasts
Ep. 47 A Six-Step Model to Develop Customer Loyalty
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Podcasts
Ep. 46 How to Hug Your Haters to Improve Customer Experience
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Podcasts
Ep. 45 How Brand Storytelling Influences Customer Experience
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Blogs
How to Reduce Risk in CX With Speech Analytics
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Blogs
Improving CX With Contact Center as a Service
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Podcasts
Ep. 44 iQor Qares Gives Back to Employees and Communities
![featured-image](https://www.iqor.com/wp-content/uploads/2022/04/shutterstock_1209433882-3-e1650909195918-1024x596.jpg)
Blogs
The 10 Steps of Analytics as a Service
![featured-image](https://www.iqor.com/wp-content/uploads/2022/04/MicrosoftTeams-image-25-e1649337982388-1024x607.png)
Case Studies
Designing Employee Training Programs to Build Human Connections
![featured-image](https://www.iqor.com/wp-content/uploads/2022/04/Speech-Analytics-2-e1648845995934-1024x591.png)
Case Studies
Elevate CX and Retention in Subscription Services With Advanced Speech Analytics
![featured-image](https://www.iqor.com/wp-content/uploads/2022/03/Episode-43-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1648680713241-1024x435.jpg)
Podcasts
Ep. 43 The Emergence of South Africa in CX
![featured-image](https://www.iqor.com/wp-content/uploads/2022/03/Episode-42-Digitally-Irresistible-Header-1920x1080-Wordpress-e1648069467869-1024x433.png)
Podcasts
Ep. 42 Harnessing AI to Listen to the Voice of the Customer
![featured-image](https://www.iqor.com/wp-content/uploads/2022/03/Episode-41-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1647523490981-1024x491.jpg)
Podcasts
Ep. 41 Achieving Human Connections Through Personalized CX Training
![featured-image](https://www.iqor.com/wp-content/uploads/2022/03/shutterstock_1407752765-1024x601.jpg)
Blogs
Connect With Customers Through Omnichannel SMS for Better CX
![featured-image](https://www.iqor.com/wp-content/uploads/2022/03/Episode-40-Digitally-Irresistable-Header-1920x1080-Wordpress-e1646919747818-1024x437.jpg)
Podcasts
Ep. 40 Customer Experience Trends in Silicon Valley
![featured-image](https://www.iqor.com/wp-content/uploads/2022/03/shutterstock_1025802868-e1646407433636-1024x648.jpg)
Blogs
How Leveraging Speech Analytics Improves Customer Service
![featured-image](https://www.iqor.com/wp-content/uploads/2022/03/Episode-39-Digitally-Irresistable-Header-1920x1080-Wordpress-e1646281091423-1024x422.png)
Podcasts
Ep. 39 Two Core Pillars of Exceptional Customer Service
![featured-image](https://www.iqor.com/wp-content/uploads/2022/02/Episode-38-Digitally-Irresistable-Header-1920x1080-Wordpress-1-e1645681039648-1024x437.png)
Podcasts
Ep. 38 How Relationship Building is Good for Employee Retention
![featured-image](https://www.iqor.com/wp-content/uploads/2022/02/shutterstock_1081264862-1024x683.jpg)
Blogs
How Chatbots Can Transform the Customer Experience
![featured-image](https://www.iqor.com/wp-content/uploads/2022/02/RPA-e1644941015908-1024x515.png)
Blogs
How RPA Solutions Improve Productivity and Enhance Customer Service
![featured-image](https://www.iqor.com/wp-content/uploads/2022/02/Episode-37-Digitally-Irresistable-Header-1920x1080-Wordpress-e1644506590966-1024x445.png)
Podcasts
Ep. 37 The Road to Project Manager in HR
![featured-image](https://www.iqor.com/wp-content/uploads/2022/02/WFMaaS-2-1024x576.png)
Blogs
Harness the Power of Workforce Management as a Service to Support Your Entire Business
![featured-image](https://www.iqor.com/wp-content/uploads/2022/02/Episode-36-Digitally-Irresistable-Header-1920x1080-Wordpress-e1643842399596-1024x476.png)
Podcasts
Ep. 36 Coaching and Analytics Propels Customer Service Team to Top Performer
![featured-image](https://www.iqor.com/wp-content/uploads/2022/01/Episode-35-Digitally-Irresistable-Header-1920x1080-Wordpress-e1643233691563-1024x486.png)
Podcasts
Ep. 35 How Exceeding Client Expectations Creates Career Growth Opportunities
![featured-image](https://www.iqor.com/wp-content/uploads/2022/01/shutterstock_1091979356-1-e1643207418103.jpg)
Blogs
How to Optimize Your Digital Customer Experience Through Digital Transformation
![featured-image](https://www.iqor.com/wp-content/uploads/2022/01/Episode-34-Template-1-Digitally-Irresistable-Header-1920x1080-Wordpress-e1642635641510-1024x430.png)
Podcasts
Ep. 34 How a Customer Service Program Grew by a Factor of Ten
![featured-image](https://www.iqor.com/wp-content/uploads/2022/01/Self-Service-Customer-Support-Image_shutterstock_1709641570.jpg)
Blogs
How Self-Service Support Can Improve Customer Interactions and Build Brand Loyalty
![featured-image](https://www.iqor.com/wp-content/uploads/2022/01/Episode-33-Digitally-Irresistable-Header-1920x1080-Wordpress-e1642020708664-1024x443.png)
Podcasts
Ep. 33 Crypto Exchange Looks to Differentiate With Client Service
![featured-image](https://www.iqor.com/wp-content/uploads/2022/01/shutterstock_2030685707-e1641857252889.jpg)
Blogs
How Work-at-Home Endpoint Security Practices Protect Your Business
![featured-image](https://www.iqor.com/wp-content/uploads/2022/01/Episode-32-Digitally-Irresistable-Header-1920x1080-Wordpress-e1641586008567-1024x471.png)
Podcasts
Ep. 32 How to Achieve High-Volume Talent Recruiting Success
![featured-image](https://www.iqor.com/wp-content/uploads/2021/12/shutterstock_1378165715-1-1024x683.jpg)
Blogs
The Role of Intelligent Virtual Agents in Customer Service
![featured-image](https://www.iqor.com/wp-content/uploads/2021/12/Episode-31-Digitally-Irresistable-Header-1920x1080-Wordpress-e1639665394547-1024x427.png)
Podcasts
Ep. 31 The Power of Coaching in Building Employee Loyalty
![featured-image](https://www.iqor.com/wp-content/uploads/2021/12/Episode-30-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1639003722932-1024x491.png)
Podcasts
Ep. 30 How iQor Launches a New Customer Program Implementation
![featured-image](https://www.iqor.com/wp-content/uploads/2021/12/shutterstock_1308941686-1-e1638974112275.jpg)
Blogs
How Omnichannel Support Strengthens Customer Relationships
![featured-image](https://www.iqor.com/wp-content/uploads/2021/12/MicrosoftTeams-image-4-e1638832265502-1024x453.png)
Podcasts
Ep. 29 Digital Transformation Starts with Customer Experience
![featured-image](https://www.iqor.com/wp-content/uploads/2021/11/Episode-28-Digitally-Irresistable-Header-1920x1080-Wordpress-e1637246694875-1024x486.png)
Podcasts
Ep. 28 The Three Pillars of Digital Transformation in the Customer Experience
![featured-image](https://www.iqor.com/wp-content/uploads/2021/11/shutterstock_1164473920-e1637262196317.jpg)
Case Studies
Social Media Monitoring & Response with Flexible Seasonal Staffing
![featured-image](https://www.iqor.com/wp-content/uploads/2021/11/Episode-26-Digitally-Irresistable-Header-1920x1080-Wordpress-1-e1636578812735-1024x471.png)
Podcasts
Ep. 27 A Purpose Driven Leadership Customer Experience Strategy in Trinidad
![featured-image](https://www.iqor.com/wp-content/uploads/2021/11/Episode-26-Digitally-Irresistable-Header-1920x1080-Wordpress-e1636470720566-1024x471.png)
Podcasts
Ep. 26 How iQorians Give Back through iQor Qares
![featured-image](https://www.iqor.com/wp-content/uploads/2021/11/positive-lovely-teenage-girl-with-glad-expression-2021-10-21-03-39-00-utc-1024x520.jpg)
Blogs
How to Use Social Media Monitoring to Create Exceptional Customer Experiences
![featured-image](https://www.iqor.com/wp-content/uploads/2021/10/Episode-25-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1635341508705-1024x512.jpg)
Podcasts
Ep. 25 How Strong Language Can Be Used to Deliver Great Customer Service
![featured-image](https://www.iqor.com/wp-content/uploads/2021/10/Episode-24-Digitally-Irresistable-Header-1920x1080-Wordpress1-e1636472727771-1024x476.png)
Podcasts
Ep. 24 Patient Engagement Can Create Customer Experience in Healthcare
![featured-image](https://www.iqor.com/wp-content/uploads/2021/10/Episode-23-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1634175117263-1024x491.jpg)
Podcasts
Ep. 23 Three Strategies for Creating Stronger Employee Relationships
![featured-image](https://www.iqor.com/wp-content/uploads/2021/06/tim-mossholder-GOMhuCj-O9w-unsplash-1024x683.jpg)
Case Studies
Hire Right, Hire Fast
![featured-image](https://www.iqor.com/wp-content/uploads/2021/11/Episode-22-Digitally-Irresistable-Header-1920x1080-Wordpress-e1636383654721-1024x484.png)
Podcasts
Ep. 22 Three Reasons NICE Powers iQor Global Workforce Management Solutions
![featured-image](https://www.iqor.com/wp-content/uploads/2021/10/Episode-21-Digitally-Irresistable-Header-1920x1080-Wordpress-e1633613829410-1024x443.jpg)
Podcasts
Ep. 21 Becoming a Top Certified Trainer Against All Odds
![featured-image](https://www.iqor.com/wp-content/uploads/2021/10/Episode-20-Digitally-Irresistable-Header-1920x1080-Wordpress-e1633530430417-1024x443.jpg)
Podcasts
Ep. 20 Rapid BPO Career Success by Embracing iQorian Values
![featured-image](https://www.iqor.com/wp-content/uploads/2021/09/Episode-19-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1632968811960-1024x478.jpg)
Podcasts
Ep. 19 How ThinScale Technology Transforms the Work-at-Home Experience for Call Center Agents
![featured-image](https://www.iqor.com/wp-content/uploads/2021/09/Episode18-Shep-Hyken-1920x1080-Wordpress-e1632800936811-1024x430.jpg)
Podcasts
Ep. 18 How to Get Customers to Come Back Again & Again
![featured-image](https://www.iqor.com/wp-content/uploads/2021/09/Episode-17-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1632345875526-1024x484.jpg)
Podcasts
Ep. 17 The Impact of Omnichannel Support on Contact Center Agents
![featured-image](https://www.iqor.com/wp-content/uploads/2021/09/Episode-15-Digitally-Irresistable-Header-1920x1080-Wordpress-e1632192695126-1024x468.jpg)
Podcasts
Ep. 16 How to Create Remarkable Experiences Customers Want to Share
![featured-image](https://www.iqor.com/wp-content/uploads/2021/09/Episode-15-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1631741358732-1024x476.jpg)
Podcasts
Ep. 15 Three Reasons for iQor’s Nearshore BPO Expansion in Trinidad and Tobago
![featured-image](https://www.iqor.com/wp-content/uploads/2021/09/Episode-14-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1631567838591-1024x448.jpg)
Podcasts
Ep. 14 How Attrition Risk Modeling Enables Employee Happiness
![featured-image](https://www.iqor.com/wp-content/uploads/2021/09/Episode-13-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1631136121357-1024x450.png)
Podcasts
Ep. 13 Why the Net Happiness Score is Simple and It Works
![featured-image](https://www.iqor.com/wp-content/uploads/2021/09/Episode-12-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1631020410758-1024x494.jpg)
Podcasts
Ep. 12 Top Trends in the Customer Experience Management Industry
![featured-image](https://www.iqor.com/wp-content/uploads/2021/09/sqholar-blog-1024x576.png)
Blogs
How to Increase Employee Retention and Engagement with Leadership Training
![featured-image](https://www.iqor.com/wp-content/uploads/2021/09/Episode-11-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1630588557387-1024x489.jpg)
Podcasts
Ep. 11 Non-Stop Recruiting of Irresistible Contact Center Agents
![featured-image](https://www.iqor.com/wp-content/uploads/2021/08/Episode-10-Digitally-Irresistable-Header-1920x1080-Wordpress-e1630417945173-1024x435.jpg)
Podcasts
Ep. 10 The Power of Listening in Your Career
![featured-image](https://www.iqor.com/wp-content/uploads/2021/08/Technology-Blog-Social-Images-3-1200x675-1-e1630335026308-1024x515.png)
Blogs
Part 3: Supporting WAH Employees, Three Pillars of Seasonal Staffing in the BPO Industry
![featured-image](https://www.iqor.com/wp-content/uploads/2021/08/Episode-09-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-1-e1629924552605-1024x481.jpg)
Podcasts
Ep. 9 The Trust Building Imperative in BPO Industry Sales Success
![featured-image](https://www.iqor.com/wp-content/uploads/2021/08/Episode-08-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1629811635791-1024x499.jpg)
Podcasts
Ep. 8 How this Call Center Agent Advanced Her Career through the sQholar Program
![featured-image](https://www.iqor.com/wp-content/uploads/2021/08/Episode-07-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1629377586611-1024x453.jpg)
Podcasts
Ep. 7 How Visionary Selling in the BPO Industry Wins
![featured-image](https://www.iqor.com/wp-content/uploads/2021/08/Episode-06-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1629158105475-1024x437.jpg)
Podcasts
Ep. 6 Leadership Development Through Training and Mentors
![featured-image](https://www.iqor.com/wp-content/uploads/2021/08/Episode-06-Digitally-Irresistable-Header-1920x1080-Wordpress-e1628690353943-1024x440.png)
Podcasts
Ep. 5 The Journey from Call Center Agent to Training Manager
![featured-image](https://www.iqor.com/wp-content/uploads/2021/08/Technology-Blog-Social-Images-2-1200x675-2-e1630335634504-1024x491.png)
Blogs
Part 2: Recruiting, Three Pillars of Seasonal Staffing in the BPO Industry
![featured-image](https://www.iqor.com/wp-content/uploads/2021/08/Episode-04-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1627422046638-1024x474.jpg)
Podcasts
Ep. 4 How Robotic Process Automation Reduces Call Handle Time
![featured-image](https://www.iqor.com/wp-content/uploads/2021/08/CX-Technology-Blog-1-1024x576.png)
Blogs
Part 1: CX Tech, Three Pillars of Seasonal Staffing in the BPO Industry
![featured-image](https://www.iqor.com/wp-content/uploads/2021/08/Episode-03-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1628082295319-1024x522.jpg)
Podcasts
Ep. 3 A 25 Year Journey in the BPO Industry Motivated by Helping People
![featured-image](https://www.iqor.com/wp-content/uploads/2021/07/Episode-02-Digitally-Irresistable-Header-1920x1080-Wordpress-copy-e1627316843625-1024x484.jpg)
Podcasts
Ep. 2 Train the Trainer Certification that Creates Irresistible People
![featured-image](https://www.iqor.com/wp-content/uploads/2021/07/Episode-01-Digitally-Irresistable-Header-1920x1080-Wordpress-e1626378874124-1024x484.png)
Podcasts
Ep. 1 The Role of Digital Technology in the Modern Customer Experience
![featured-image](https://www.iqor.com/wp-content/uploads/2024/07/Option-1-B-WEC-2-Case-Study-Graphic.png)
Case Studies
Fortune 500 Energy Provider Achieves Industry-Leading High Agent Retention Through BPO Operational Efficiency
![featured-image](https://www.iqor.com/wp-content/uploads/2024/07/Expedia-Case-Study-Graphic.png)
Case Studies
Chargeback Management Expertise Secures Revenue Recovery 15% Above Industry Averages for Online Travel Agency
![featured-image](https://www.iqor.com/wp-content/uploads/2024/05/COAF-2-PCM-Case-Study-Graphic.png)
Case Studies
Auto Finance Provider Transforms Loan Servicing Through Strategic BPO Partnership
![featured-image](https://www.iqor.com/wp-content/uploads/2024/06/Synchrony-Case-Study-Graphic-B.png)
Case Studies
Leading Financial Services Provider Selects iQor’s Employee-Centric Culture for First-Time Customer Care Outsourcing
![featured-image](https://www.iqor.com/wp-content/uploads/2024/06/Avaya-Case-Study-Graphic-Case-Studies-v2.png)
Case Studies
iQor Cash Application Specialists Eliminate $30 Million Payment Backlog for Global Communication Provider
![featured-image](https://www.iqor.com/wp-content/uploads/2024/05/FINAL-Frontier-Air-Case-Study-Graphic-Standard-1024x684-1.png)
Case Studies
iQor Optimizes Digital Support Transition for US-Based Air Carrier
![featured-image](https://www.iqor.com/wp-content/uploads/2024/04/Walmart-Driver-Delivery-Case-Study-Graphic.png)
Case Studies
Multinational Retailer Selects iQor to Support Surging Driver Delivery Demand
![featured-image](https://www.iqor.com/wp-content/uploads/2024/04/Credit-One-SMS-TT-Case-Study-Graphic.png)
Case Studies
Credit Card Issuer Transforms Customer Care With iQor’s IVR-to-Chat Options That Meet Customers in Their Preferred Channel
![featured-image](https://www.iqor.com/wp-content/uploads/2024/07/CX-Labs-Blog-Post-image-Template-1920x1080-1-e1720642786915-1024x512.png)
Podcasts
Ep. 97CX: How iQor India Shapes Global CX Success
![featured-image](https://www.iqor.com/wp-content/uploads/2024/06/Episode-96-Joe-Buggy-Digitally-Irresistable-Header-1920x1080-Wordpress-e1718813948428-1024x501.png)
Podcasts
Ep. 96: Gain Competitive Edge in AI Through Data Annotation and Labeling
![featured-image](https://www.iqor.com/wp-content/uploads/2024/05/EP-95-Daniel-Burks-Blog-Post-Image-1920-x-1080-e1716389226955-1024x500.jpg)
Podcasts
Ep. 95: A Balanced Approach to CX Leadership With Head and Heart
![featured-image](https://www.iqor.com/wp-content/uploads/2024/04/CX-Labs-Blog-Post-image-Template-1920x1080-1-e1714652316202-1024x512.png)
Podcasts
Ep. 94CX: How iQor’s Qoncierge Program Connects Employee Advocacy and Customer Satisfaction
![featured-image](https://www.iqor.com/wp-content/uploads/2024/04/EP-93-Jennifer-Blevins-Blog-Post-Image-1920-x-1080-e1713366657911-1024x500.png)
Podcasts
Ep. 93: Customer Experience Is Everything in a Member-Centric Business
![featured-image](https://www.iqor.com/wp-content/uploads/2024/04/CX-Labs-Blog-Post-image-1920x1080-1-e1712182628919-1024x507.png)
Podcasts
Ep. 92CX: Empowering Employees for CX Excellence Through Organizational Development
![featured-image](https://www.iqor.com/wp-content/uploads/2024/03/Ep.-91-CX-Labs-Blog-Post-image-Template-1920x1080-1-e1710871418997-1024x508.png)
Podcasts
Ep. 91CX: Elevating Training for Agents With Active Learning
![featured-image](https://www.iqor.com/wp-content/uploads/2024/03/Ep.-90-Podcast-Blog-1920x1080-1-e1709764761730-1024x500.png)
Podcasts
Ep. 90: Navigating the Future of CX With AI and Employee Engagement
![featured-image](https://www.iqor.com/wp-content/uploads/2024/06/FINAL-Blog-Graphic-2-Travel-Hospitality-2.png)
Blogs
Part 2: Forge Powerful Customer Trust Through Transparent and Secure CX Policies
![featured-image](https://www.iqor.com/wp-content/uploads/2024/06/Blog-Graphic-Travel-Hospitality-Look-Alike-2-Blog-Post-Graphics-Standard-Web.png)
Blogs
Part 1: Master Travel Customer Satisfaction With BPO Back Office Digital Support
![featured-image](https://www.iqor.com/wp-content/uploads/2024/05/Everest-Group-Blog-Graphic-1.png)
Blogs
Unlocking the Power of Data-Driven Insights in Subscription Management Through Digital CXM
![featured-image](https://www.iqor.com/wp-content/uploads/2024/03/CX-AI-Influencer-Blog-Graphic.png)
Blogs
AI Trends Reshaping Customer Experience
![featured-image](https://www.iqor.com/wp-content/uploads/2024/03/Retail-Customer-Experience-Webinar-Blog-Post-Grahpics-Standard-Web.png)
Blogs
Master Retail CX All Year Long Through Strategic BPO Outsourcing
![featured-image](https://www.iqor.com/wp-content/uploads/2024/03/Retail-Customer-Experience-Pre-Webinar-Blog-Post-Grahpics-Standard-Web.png)
Blogs
Achieve Operational Excellence in Retail Year-Round Through Outsourced CX
![featured-image](https://www.iqor.com/wp-content/uploads/2024/03/Auto-Finance-Blog-Graphic-Standard-for-Web.png)
Blogs
Accelerate Loan Processing in Auto Finance With Outsourced Back Office Support
![featured-image](https://www.iqor.com/wp-content/uploads/2024/02/Graphic-Standard-for-Web-14-Things-to-Love-About-VALDI-2.png)
Blogs
Love at First Insight: The Romance of Understanding Customers Through Interaction Analytics
![featured-image](https://www.iqor.com/wp-content/uploads/2024/03/iqor-webinar-retail-customer-experience-replay-1024x683.png)
Replays
Mastering Retail: Optimize Your Customer Experience Year-Round
![featured-image](https://www.iqor.com/wp-content/uploads/2023/05/webinar-replay_how-machine-learninig-can-help-you-reduce-employee-turnover_05172023_1920x1280-1024x683.jpg)
Replays
How Machine Learning Can Help You Reduce Employee Turnover
![featured-image](https://www.iqor.com/wp-content/uploads/2023/01/4-1-1024x671.png)
Replays
Five Steps to Improve Coaching Effectiveness for Frontline Supervisors
![featured-image](https://www.iqor.com/wp-content/uploads/2023/09/iQor-Transforming-Energy-Companies-Webinar.jpg)
Upcoming
Exclusive Webinar: Transforming Energy Companies with Nearshore BPO Outsourcing
![featured-image](https://www.iqor.com/wp-content/uploads/2022/11/iqor-webinar_iqor-empowers-airline-agents-to-boost-performance-with-attended-rpa_1024x683.jpg)
Replays
iQor Empowers Airline Agents to Boost Performance with Attended RPA
![featured-image](https://www.iqor.com/wp-content/uploads/2024/04/white-papers-guides-organizational-development.png)
White Paper
Develop Leaders for Success
![featured-image](https://www.iqor.com/wp-content/uploads/2024/05/cx-ai-influencer-guide.png)
Guides
AI Trends Reshaping CX
![featured-image](https://www.iqor.com/wp-content/uploads/2023/11/Graphic-for-Active-Learning-White-Paper-Preview-White-Papers-Guides-Landing-Page.jpg)
White Paper
Optimize Frontline Agent Training
![featured-image](https://www.iqor.com/wp-content/uploads/2023/11/Seasonal-Staffing-E-Book-Preview-White-Papers-Guides-Landing-Page.png)
E-Books
Master Seasonal Employment
![featured-image](https://www.iqor.com/wp-content/uploads/2023/05/Zero-Trust-Blog-Post-Graphic.png)
Guides
Safeguard Customer Information
![featured-image](https://www.iqor.com/wp-content/uploads/2023/11/rpa-guide-featured-image.jpg)
Guides
Benefits of RPA
![featured-image](https://www.iqor.com/wp-content/uploads/2023/11/future-of-retail-guide-featured-image.jpg)
Guides
Unlock CSAT With AI Tools
![featured-image](https://www.iqor.com/wp-content/uploads/2023/11/humanizing-etail-guide-featured-image.jpg)
Guides
Humanizing eTail
Featured
Blogs
Part 1: CX Tech, Three Pillars of Seasonal Staffing in the BPO Industry
Blogs
7 Ways to Morph Managers Into Leaders
![featured-image](https://www.iqor.com/wp-content/uploads/2024/06/Avaya-Case-Study-Graphic-Case-Studies-v2.png)
Case Studies
iQor Cash Application Specialists Eliminate $30 Million Payment Backlog for Global Communication Provider
![featured-image](https://www.iqor.com/wp-content/uploads/2024/05/Everest-Group-Blog-Graphic-1.png)
Blogs
Unlocking the Power of Data-Driven Insights in Subscription Management Through Digital CXM
![featured-image](https://www.iqor.com/wp-content/uploads/2024/05/FINAL-Frontier-Air-Case-Study-Graphic-Standard-1024x684-1.png)
Case Studies
iQor Optimizes Digital Support Transition for US-Based Air Carrier
![featured-image](https://www.iqor.com/wp-content/uploads/2024/05/EP-95-Daniel-Burks-Blog-Post-Image-1920-x-1080-e1716389226955-1024x500.jpg)
Podcasts
Ep. 95: A Balanced Approach to CX Leadership With Head and Heart
![featured-image](https://www.iqor.com/wp-content/uploads/2024/04/CX-Labs-Blog-Post-image-Template-1920x1080-1-e1714652316202-1024x512.png)
Podcasts
Ep. 94CX: How iQor’s Qoncierge Program Connects Employee Advocacy and Customer Satisfaction
![featured-image](https://www.iqor.com/wp-content/uploads/2024/04/EP-93-Jennifer-Blevins-Blog-Post-Image-1920-x-1080-e1713366657911-1024x500.png)
Podcasts
Ep. 93: Customer Experience Is Everything in a Member-Centric Business
![featured-image](https://www.iqor.com/wp-content/uploads/2024/04/Walmart-Driver-Delivery-Case-Study-Graphic.png)
Case Studies
Multinational Retailer Selects iQor to Support Surging Driver Delivery Demand
![featured-image](https://www.iqor.com/wp-content/uploads/2024/04/Credit-One-SMS-TT-Case-Study-Graphic.png)
Case Studies
Credit Card Issuer Transforms Customer Care With iQor’s IVR-to-Chat Options That Meet Customers in Their Preferred Channel
![featured-image](https://www.iqor.com/wp-content/uploads/2023/09/COAF-Auto-Finance-Case-Studies-Banner-A.png)
Case Studies
Major Auto Lender Accelerates Dealer-to-Consumer Financing With iQor’s Back Office Support Services
![featured-image](https://www.iqor.com/wp-content/uploads/2023/06/Top-Business-Solutions-Provider-FedEx-CS.png)
Case Studies
Global Business Solutions Provider Transforms Complex B2B Revenue Management Services Through Strategic Outsourcing
![featured-image](https://www.iqor.com/wp-content/uploads/2023/04/Walmart-Case-Study-Graphic_Final.jpg)
Case Studies
Culture of Innovation Inspires Strategic Outsourcing Partnership to Meet Top Global Retailer’s Commitment to Excellent CX
![featured-image](https://www.iqor.com/wp-content/uploads/2023/02/PPL-TT-Case-Study-Graphic.png)
Case Studies
Strategic Outsourcing to Trinidad Saves Utility $3 Million in Year One for Customer Support
![featured-image](https://www.iqor.com/wp-content/uploads/2023/02/FullBeauty-Case-Study-1.png)
Case Studies
Strategic Outsourcing Saves Fashion Retailer $5 Million in Order Entry Costs
![featured-image](https://www.iqor.com/wp-content/uploads/2023/02/IVR-Automation-Case-Study.png)
Case Studies
IVR Automation Scores Touchdown With Big Game Fans Seeking Food Order Status
![featured-image](https://www.iqor.com/wp-content/uploads/2023/02/Strategic-Outsourcing-Case-Study-3.png)
Case Studies
US-Based Energy Company’s Strategic Outsourcing Yields $14 Million Annualized Savings in Customer Service
![featured-image](https://www.iqor.com/wp-content/uploads/2022/09/Agent-Performance-Case-Study-1-e1663254713493-1024x609.png)
Case Studies
How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
![featured-image](https://www.iqor.com/wp-content/uploads/2024/02/EP-89-Sean-Ilenrey-Blog-Image-1920x1080-1-e1709070605210-1024x500.png)
Podcasts
Ep. 89: Value-Centric Leadership Is Shaping the Next Era of Customer Service
![featured-image](https://www.iqor.com/wp-content/uploads/2024/02/Jason-Mile-Ep.-88CX-Labs-Blog-Post-image-Template-1920x1080-1-e1708002837210-1024x507.png)
Podcasts
Ep. 88CX: How iQor Harnesses Active Learning Strategies to Boost Employee Engagement
![featured-image](https://www.iqor.com/wp-content/uploads/2024/01/CX-Labs-Blog-Post-image-Template-1920x1080-1-e1705498290156-1024x507.png)
Podcasts
Ep. 87CX: Cutting-Edge Recruiting Technology With a Human Touch
![featured-image](https://www.iqor.com/wp-content/uploads/2023/12/EP.86-Dave-Richter-Digitally-Irresistable-Header-1920x108-1-e1702992334793-1024x500.png)
Podcasts
Ep. 86: How iQor Delivers Successful Seasonal CX Ramps for This Direct-to-Consumer Catalog Brand
![featured-image](https://www.iqor.com/wp-content/uploads/2023/11/EP-85-PJ-Singh-and-Andy-Traba-Blog-Post-1920x1080-Multiple-Speakers-v2-e1701276553908-1024x501.png)
Podcasts
Ep. 85: Leveraging NICE CXone to Augment Human and Operational Excellence at iQor
![featured-image](https://www.iqor.com/wp-content/uploads/2023/11/Episode-84-Digitally-Irresistable-Header-1920x1080-Wordpress-e1698867003180-1024x501.png)
Podcasts
Ep. 84: Unlocking Greater Employee Performance With a Can-Do Mindset
![featured-image](https://www.iqor.com/wp-content/uploads/2023/10/EP.-83CXLabs-Blog-Post-Image-1920x1080-Blog-Approved-e1697655710850-1024x507.png)
Podcasts
Ep. 83CX: Harnessing AI to Optimize the Employee Lifecycle at iQor
![featured-image](https://www.iqor.com/wp-content/uploads/2023/10/Episode-82-Digitally-Irresistable-Header-1920x1080-Wordpress-1-e1696949641531-1024x501.png)
Podcasts
Ep. 82: The Journey to Becoming an Impactful BPO HR Leader
![featured-image](https://www.iqor.com/wp-content/uploads/2024/01/Blog-Graphic-Unlock-Ultimate-Customer-Experience-With-AI.png)
Blogs
Unlock the Ultimate Customer Experience With AI Strategies for Consumer Electronics Brands
![featured-image](https://www.iqor.com/wp-content/uploads/2023/08/Strategic-Outsourcing-Blog-Post-Graphic.png)
Blogs
Strategic Outsourcing as a Competitive Advantage in the Digital Age
![featured-image](https://www.iqor.com/wp-content/uploads/2023/08/Blog-Graphic-Retail-Blog-Part-3.png)
Blogs
The Future of Customer Satisfaction in Retail Is AI-Driven Contact Center Optimization
![featured-image](https://www.iqor.com/wp-content/uploads/2023/08/Blog-Graphic-eTail-Blog-Post-Part-2.png)
Blogs
Humanizing eTail by Empowering Call Center Agents as Ambassadors for Brand Storytelling
![featured-image](https://www.iqor.com/wp-content/uploads/2023/07/Blog-Post-etail_retail.png)
Blogs
Digital Transformation in Retail: A 5-Step Strategy to Optimize Customer Service and Boost Loyalty
![featured-image](https://www.iqor.com/wp-content/uploads/2023/06/APQ-Webinar-Blog-Post-Graphic.png)
Blogs
How Machine Learning Can Help You Reduce Frontline Employee Attrition
![featured-image](https://www.iqor.com/wp-content/uploads/2023/05/Zero-Trust-Blog-Post-Graphic.png)
Blogs
The 5 Essential Pillars of Zero Trust for BPOs
![featured-image](https://www.iqor.com/wp-content/uploads/2023/04/Machine-Learning-Blog-Post-colored-logo-1.png)